3 jobs found in al remote

Overview Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests and customer complaints.  Project a professional company image through phone interaction. Candidates bilingual in both English and Spanish strongly preferred. Office Hours: Monday – Friday            6 am - 8pm Saturday                           8 am - 5 pm Essential Job Functions Key Function: Customer Service Answers phone and responds to customer requests in a timely manner Provides customer with product and service information Identify, research and resolve customer issues using the computer system and resources Follow-up on customer inquiries not immediately resolved Research billing issues with a working knowledge of basic billing ledger skills Communicates effectively with the customer and leadership Receives and responds to all customer inquiries and complaints Responsible for guiding complaint...

Answer phones to respond to customers reporting new losses or other customer service related calls. Project a professional company image through phone interaction. Essential Job Functions Key Function: Customer Management Answers incoming calls, AMS cases, and emails from insurance agents; provides timely and correct product and service information Assists customers by directing the calls or completing the first notice of loss process Obtains and inputs information relating to accidents for new claim creation Enters claims received via mail, email, and faxes into the AS400 Ensures accuracy of first notice of loss entry Provides excellent customer service Other duties as assigned Desired Qualifications Requires a high school diploma or equivalent Proven success working in a fast paced, task driven work environment Ability to multitask, be adaptive to change, and remain flexible to shift between assignments Excellent communication skills to build rapport and...

Essential Job Functions   Evaluates and assesses damage through the submission of photos provided by vehicle owners, body shop and external appraisers Travels a designated territory inspecting, photographing, and writing estimates when needed Evaluates options, ratings and conditions of vehicles to determine if a vehicle is repairable or a total loss Documents estimates and claim files with the necessary detail explaining the appraisal such as parts choices, damage relation to facts of loss, unrelated prior damage, etc.  Works with repair facilities on supplements to complete the repairs timely Tracks and makes decisions regarding rental car duration while vehicle is being repaired  Other duties as assigned  Desired Qualifications    High School Diploma or Equivalent required.  5-7 years of leadership experience within the insurance industry preferred 3 years of writing computerized automobile repair estimates  Prior experience working remotely a plus...