06/09/2023
Overview Answer phones to respond to general customer inquiries, invoice questions, payment information, customer change requests and customer complaints. Project a professional company image through phone interaction. Candidates bilingual in both English and Spanish strongly preferred. Office Hours: Monday – Friday 6 am - 8pm Saturday 8 am - 5 pm Essential Job Functions Key Function: Customer Service Answers phone and responds to customer requests in a timely manner Provides customer with product and service information Identify, research and resolve customer issues using the computer system and resources Follow-up on customer inquiries not immediately resolved Research billing issues with a working knowledge of basic billing ledger skills Communicates effectively with the customer and leadership Receives and responds to all customer inquiries and complaints Responsible for guiding complaint...
Acceptance Insurance
AL Remote, AL, USA
Full Time