50 jobs found in cebu city

Primary Details Time Type: Full time Worker Type: Employee Produce complex analytics and reporting, map key reporting processes, document reporting requirements, manage team performance and deliverables, lead stakeholder discussions in the collection of requirements, identify insurance portfolio trends and data interpretation. Build, manage and maintain both ad hoc and BAU reporting requirements Job Description Primary Responsibilities • Provision of portfolio analysis and technical input to produce strategies •Ensure company processes and procedures are followed when developing and maintaining reporting documentation •Improve current reporting processes under minimal supervision and apply judgment in making and reviewing recommendations •Assist in building and implementing analytic tools and processes to ensure portfolio profitability and growth •Meet with and obtain requirements from business managers to gather and analyze end user requirements •Daily...

Primary Details Time Type: Full time Worker Type: Employee Based in Cebu and reporting to the Team Lead, Internal Controls Assurance. This role will undertake control audits across the Global QBE Finance environment, whilst also assisting with standardizing the process and control documentation across Finance. This role will require incumbents to use judgement to assess the operating effectiveness of controls, evaluate the adequacy of supporting documentation, and challenge divisional accounting teams to remediate control deficiencies. This will require experience and understanding of financial controls and an ability to distinguish what is acceptable and what is not. This role also has a dotted (matrix) reporting line into the Head of Group Finance Operation Risk & Assurance. JOB FUNCTIONS Strategy and Planning Active understanding of QBE. Proactively monitor the testing universe and related risk profiles and recommend changes and updates. Ensure...

Primary Details Time Type: Full time Worker Type: Employee Provide customer service via email & answer customer, Underwriter and/or agency’s question regarding product, process, policy. Responsible for work allocation including monitoring, reporting inflow of new business, renewals, cancellations and endorsements of transactions Primary Responsibilities • Ensure policies are followed and refer/escalate where appropriate •Comply on provided legislations, industry codes, company policies and procedures. •Establish and maintain a good working relationship with stakeholders •Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc. •Consistently open minded, professional, polished, posed, and positive demeanor •Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients •Properly assess completeness of documents received and provide solutions if...

Primary Details Time Type: Full time Worker Type: Employee Underwriting assistant will be responsible for: 1.   Reach out to brokers on behalf of underwriters for outstanding subjectivities which includes processing and sending Broker of Record (BOR) letters2.   Resolve all billing issues with accounting discrepancies for payment/cancellation/late notice (reach out to broker on behalf of underwriter if needed)3.   Review primary/underlying policies received from broker for excess policies4.   Issuance of invoice when account is issued outside of Majesco system5.   Ensure that brokers; needs are met within 24 hours specially on loss runs, renewal application, endorsements, invoices, policies on rush requestResearch and gather all pertinent information using process knowledge and judgment before coordinating with underwriters and brokers  Primary Responsibilities • Provide recommendations on business improvement (e.g. opportunity on TAT/SLA) •Maintain product,...

Primary Details Time Type: Full time Worker Type: Employee Processing, analyzing and reporting of financial statements and journals. ROLE RESPONSIBILITIES o    Maintain and ensure working files are updated and correct o    Prepare and post accurate journal entries o    Assist/Prepare with Monthly/Quarterly/Annual Group reporting packs in accordance with Accounting Standards and Group reporting instructions o    Coordinate and provide Auditors the necessary supporting documents o    Reconcile Balance Sheet accounts and investigate differences o    Translate and consolidate European Markets branches financial result o    Assist with monthly/quarterly adhoc requirements pertaining to the preparations of necessary items in the financial statements and closing of books o    Assist with special investigations/projects concerning a wide-range of commercial accounting issues as required o    Accuracy...

Primary Details Time Type: Full time Worker Type: Employee Provide customer service via email or phone calls & answer customer/agency’s question regarding product, process, policy How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Provide customer support in policy processing for Broker and Underwriters. Responsible for supporting business areas by processing requests from Brokers and Underwriters, updating policy information and generating policy documents in a timely manner. • Ensure policies are followed and refer/escalate where appropriate • Comply on provided legislations, industry codes, company policies and procedures. • 100% Regulatory Compliance to the laws set by Region’s Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS) • 100% Compliance to mandatory general insurance requirements such as reading out Duty of Disclosure • 100% Compliance to security in handling credit cards by using Secure Pause • 100% Compliance to Privacy and Confidentiality Agreement • Establish and maintain a good working relationship with stakeholders • Cooperate with other functions to...

Primary Details Time Type: Full time Worker Type: Employee Supporting the Senior Manager, Project Finance on day-to-day operational tasks Primary Responsibilities • Comply with all legal and regulatory requirements to ensure obligations are met •May contribute and manage the refinement of process, procedures and systems to continuously improve the efficiency of accounting activities •Maintain strong relationships with stakeholders, including internal and external auditors, to ensure service delivery meets customer expectations •Coding of monthly intercompany recharges •Coding GL ledger transactions against project initiatives •Prepare monthly management reports and month end accruals •Investigate and analyse variances of actual vs budget and provide commentary •Perform deep dive analysis of costs •Collaborate with divisional finance teams where investigation of costs incurred are required •Report actual by initiative •Preparation of payment requisitions •Provide...

Primary Details Time Type: Full time Worker Type: Employee Execute sourcing activities to attract quality talent in the market and build/maintain pipeline for the different hiring requirements of the company. Primary Responsibilities • Utilize expertise by navigating the sourcing function to narrow applicant pool and ensure recommended candidates meet hiring needs and business requirements •Manage the different sourcing-related activities such as, but not limited to; monitoring of job portals, postings of open roles in internal/external sites, and internal/external career events •Manage sourcing channels to maximize usage of sourcing-related services •Optimize external network by maintaining highly visible profile in the market and fostering on-going communication with prospective candidates for current and future hiring requirements •Serve as a resource to candidates by informing them of the hiring process to ensure regular communication of employment...

Primary Details Time Type: Full time Worker Type: Employee Maintains effective access controls to support adequate protection of QBE data and resources by leading the facilitation and execution of global identity and access management processes and associated control activities to support onboarding, offboarding and access recertification. Ensures a quality access management service including processing of complex, high-volume joiner, mover, leaver and change requests. Support Senior Analysts and Team Leader with projects and larger initiatives requiring audit, risk assessment, process and technical expertise across a highly regulated environment. Liaise with customers at all levels, including senior and executive leadership. Primary Responsibilities • Manage demand through the global ticket and request management tool to ensure effective queue management •Collaborate with global peers and participate in internal meetings to share and develop knowledge and best...

Primary Details Time Type: Full time Worker Type: Employee The Servicenow Developer supports IT service management to automate business processes. He/she helps analyze business requirements, design and implement Servicenow Solutions including but not limited to Servicenow Catalog Items amendment and development, workflow configuration using agreed standards and tools. Collaborates with business stakeholders in reviews of specifications, conduct necessary testing until implementation. Primary Responsibilities • Analyze business requirements, design and implement solutions. Breaking complex requirements into component-based requirements / design that can be individually designed / built / tested •Develop applications which includes coordination and collaboration with the BA/QA as well as the Subject Matter Experts (SMEs) of the project owners •Focus on improvement activities with performance improvements clearly tracked and measured, i.e., automated test suites...

Primary Details Time Type: Full time Worker Type: Employee Based in Cebu and reporting to the Team Lead, Internal Controls Assurance. This role will undertake control audits across the Global QBE Finance environment, whilst also assisting with standardizing the process and control documentation across Finance. This role will require incumbents to use judgement to assess the operating effectiveness of controls, evaluate the adequacy of supporting documentation, and challenge divisional accounting teams to remediate control deficiencies. This will require experience and understanding of financial controls and an ability to distinguish what is acceptable and what is not. This role also has a dotted (matrix) reporting line into the Head of Group Finance Operation Risk & Assurance. JOB FUNCTIONS Strategy and Planning Active understanding of QBE. Proactively monitor the testing universe and related risk profiles and recommend changes and updates. Ensure...

Primary Details Time Type: Full time Worker Type: Employee Support quality assurance (QA) initiatives by creating and executing test models to processes, databases and system applications, providing recommendations for improvement and implementing procedural changes to ensure technical solutions align with organizational objectives, regulatory standards and business needs. Primary Responsibilities • Facilitate a QA function by creating quality test models, reviewing with peers, foreseeing potential impacts to products and services, tracking testing defects and developing comprehensive reports to communicate test progress and improve standard operating procedures •Complete database system and procedure performance audits by evaluating process effectiveness, investigating source of method errors and inefficiencies and providing recommendations for improvement to ensure successful integration of procedure updates •Ensure compliance with internal guidelines and...

Primary Details Time Type: Full time Worker Type: Employee Provide leadership, direction and coordination of operational activities within the team, including driving change and optimize service delivery Primary Responsibilities • Provide recommendations on business improvement plans/strategies •May lead or assist in projects related to business improvement •Ensure compliance with QBE policies, procedures and relevant legislations •Maintain product, system and process knowledge •Attend relevant process and other relevant trainings (e.g. Leadership Trainings) •Contribute to the refinement of processes and procedures to improve systems and procedures •Establish and maintain a good working relationship with stakeholders •Resolve escalated complaints in a timely fashion •Work with stakeholders to maximize opportunities, and achieve operations and service targets •Identify opportunities to increase turn around time and increase customer retention •Attend management...

Provide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests. Responsibilities Process all emails related to product, process and policies and accomplish all reports as required by clients Enters license information to the system and grants access while adhering to the DTP. Performs moderately complex clerical, administrative and general office duties Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads. Enter data into systems and make updates, obtain quotations based on parameters provided by onshore partner while adhering to the guidelines Qualifications Basic knowledge on customer service At least 6-12 months in a similar role is an advantage Fresh graduates are free to apply Preferably with BPO experience and shifting schedules Amenable to work in Cebu Business Park, Cebu City Must be...

Responsible for providing high level of customer experience and resolution from various communication channels: phone, chat, email and portal for first level IT technical support globally covering both internal and external users. Perform IT Service Desk activities including the capture, analysis, escalation and management of Incident and Service Requests in alignment with IT policies and procedures. Primary Responsibilities • Performing problem and Level 1 incident management activities including receiving communications from customers from a variety of mediums, analysing, documenting and managing the incident or problem. •Providing excellent customer service through daily customer interactions. •Take ownership and responsibility of issues from start to successful resolution. •Performs troubleshooting with end-user issues on various software applications, hardware, network, telecommunication systems and remote desktop support. •Assisting in the development and maintenance of...

Primary Details Time Type: Full time Worker Type: Employee Providing delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Primary Responsibilities • Ensure compliance with QBE policies, procedures and relevant legislations and regulations • Ensure compliance within delegated authority limits • Adherence to triage/ transfer guidelines • Provide feedback to claims handler on necessary action/ activity on claim •Maintain effective communication with customers •Accurately and completely respond to customer’s queries on claims/ on a specific claim • Settle fast track claims where invoices are already made available by customer at the onset. • Identify recovery opportunities on claims • Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team. • Control the call to ensure...

Primary Details Time Type: Full time Worker Type: Employee Primary Responsibilities • Ensure compliance with QBE policies, procedures and relevant legislations and regulations • Ensure compliance within delegated authority limits •Maintain effective communication with customers •Raise and authorize claims payments for valid invoices and within authority limits • Settle fast track claims wherein invoices are already available • Journal payments into claims • Triage emails to correct claims handlers • Make contact with another party to clarify contents of an invoice/ document • Identify recovery opportunities on claims • Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out • Ensure all required documents are complete before a hand-off to the Recoveries team Required Education • Bachelor's Degree or equivalent combination of...

Primary Details Time Type: Full time Worker Type: Employee Provide customer service via phone calls & answer customer, Underwriter and/or agency’s questions regarding product, process, policy. Responsible for supporting business areas by operating switchboard and connecting callers to the appropriate person, answer various billing inquiries and resolve issues with regards to billing questions in a timely manner. Primary Responsibilities • Ensure policies are followed and refer/escalate where appropriate •Comply on provided legislations, industry codes, company policies and procedures. •100% Regulatory Compliance to the laws set by Region’s Government Body such as State Insurance Regulated Authority (SIRA) and Road and Maritime Service (RMS) •100% Compliance to mandatory general insurance requirements such as reading out Duty of Disclosure. •100% Compliance to security in handling credit cards by using Secure Pause. •100% Compliance to Privacy and...

Primary Details Time Type: Full time Worker Type: Employee Based in Manila and reporting to the Senior Auditor, Internal Controls Assurance (ICA) of the ICA-AusPac Team. This role will primarily undertake comprehensive controls testing and periodic results reporting on vendor master data maintenance and corporate credit card expenditures and support the control audits in AusPac Finance.This role will require incumbent to use judgement to assess the operating effectiveness of controls, evaluate the adequacy of supporting documentation, and challenge business units to remediate control deficiencies. This will require experience and understanding of internal controls and an ability to distinguish what is acceptable and what is not. Primary Responsibilities Strategy and Planning Active understanding of QBE and the role of the GSSC and ICA within the QBE Group. Monitor and address internal (i.e., RCSA, GIA) and regulatory requirements relating to ICA and support...