1 jobs found in plattsburgh

Job Description Job Title: Account Manager - Commercial Lines Department/Agency: Hickok & Boardman Insurance Group Location: Plattsburgh, NY   Essential Duties and Responsibilities : Provides primarily in-house customer service to clients as assigned and requested.  Will accompany Client Advisor, as requested, to client office. May go to client’s office in place of Client Advisor. Works in partnership with and support of Client Advisor as they ascertain the client needs and set up account management strategy and/or focus plan for the account. Receive phone calls and office visitors requesting changes to existing coverage and/or new policies. Advise and assist clients by explaining coverage options/exclusions, making coverage recommendations, requesting policy changes, handling premium collections, and answering questions and concerns of the client. Responds to client service requests in a timely manner that will avoid potential E&O...