1 jobs found in silverdale

NTT DATA's Client is seeking a End User Services - Desktop Support team member to provide ONSITE desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity. Performs troubleshooting for hardware, software and system problems. Responds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Responds to customer requests received via the Service Management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner. Assists in the maintenance of and enters appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes. Responds to assigned issues and troubleshoots problems with desktops, laptops,...