As a member of the Central Underwriting Support Premium Operations Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC. Responsibilities: Attain a level of performance of at least 100% to Productivity standard with 98.5% or higher accuracy results. Prepare and process Audits, Adjustments and Retros for Workers Compensation and General Liability. Prepare Workers Compensation Quoting of New Business Investigation and Correction of Unit errors to comply with state guidelines. Perform a variety of support functions and handle special projects as assigned by Supervisor. Provide team training and support as assigned. Process tasks received in multiple work queues according to established procedures. Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge...

As a member of our Underwriting Support team, the Technical Assistant will assist commercial underwriters with the processing of new and existing customer service requests, as well as with the maintenance of accurate customer information records. In this role, you will provide support for the underwriting assistants, as well as process and rate multi-state new and renewal business, quotes, issues, and endorsements. Your Technical Assistant underwriting experience will be used to maintain accurate records, documentation, and process paperwork in a timely manner and work with brokers, agents and insureds on accounts of a complex level. Responsibilities: Maintain rating manuals and regularly update the changes to programs, rates, underwriting guidelines, standard procedures and any additional logs as assigned by the rating Supervisor. Perform a wide range of rating responsibilities including manual preparation of new and renewal policies, audits and endorsements for computer...

As a member of our underwriting support team, you will provide high level support to the underwriting function. In this role, you will assist in the preparation of new business quotes and policy issues, as well as rating both new business and renewal applications, while maintaining accuracy and targeted due dates. Responsibilities: Complete portfolio process (RPA) prior to renewal date Complete pre-underwriting process of renewals by Underwriter due date and new business submissions Coordinate the pre-underwriting process which includes, but is not limited to: Review of application Request for add'l info from agent or PMA staff Classification of exposures Ordering RMA, D&B, MVR's and synopsis Completion of loss trend and development Analysis of large claims and loss trends Review of prior audits Complete new business, renewal and financial notification forms. Attend and fully participate in all Team and Underwriting Meetings Meet with...

In this role, provide administrative support to claims leadership and staff as directed. Responsibilities include a variety of administrative tasks. Utilize your clerical and administrative skills and previous work experience to perform a variety of functions and processes. Responsibilities: Correspond with various parties including employers, injured workers and other parties within the claim process. Open, process and distribute incoming mail/packages to appropriate department and/or personnel. Perform various claims support functions including transactional functionality in Claim Center for administrative payments, recodes and database updates. Provide claim service delivery support functions including claim status reports, stewardship reports and other system reports. Support management report tracking and completion along with general word processing support. Perform various claims support functions including scanning documents, IME scheduling, medical...

Reports directly to a Risk Control Manager or Regional Manager. The Sr. Risk Control Consultant will apply risk control and risk management techniques in the selection, management, and retention of accounts. The Senior Risk Control Consultant will focus on evaluating client exposures and controls and developing plans to improve client performance. The Senior Risk Control Consultant will participate in a team environment while carrying out individual service management responsibilities. The Senior Risk Control Department will handle more complex clients and be assigned regional and corporate projects at the direction of the Risk Control Manager. Primary Responsibilities: Evaluate existing and prospective clients through the risk management assessment for all business segments and lines of insurance coverage that may include workers compensation, commercial auto, general liability, and property Plan, coordinate and deliver consultative services based on client's actual...

Provides strategic and technical claims leadership for TPA claims staff in collaboration with the Regional Claim Officer, to ensure appropriate claim outcomes through consistent execution of best claims practices. Directs staff in the achievement of business plan goals and compliance with legal statutes, policy provisions and company guidelines. Manages the execution of quality assurance programs. Responsibilities: Develop, recommend and implements short and long term objectives consistent with company business goals, guidelines and program Provide client service management to select, high profile accounts. Manage the account management process and resolution of service issues to ensure superior customer service Effectively plan staff responsibilities and manage activities, utilizing staff resources to meet department goals in accordance with established business plans and budgets Monitor and analyze significant legal developments and legislative changes in service...

Provides strategic and technical claims leadership for TPA claims staff in collaboration with the Regional Claim Officer, to ensure appropriate claim outcomes through consistent execution of best claims practices. Directs staff in the achievement of business plan goals and compliance with legal statutes, policy provisions and company guidelines. Manages the execution of quality assurance programs. Responsibilities: Develop, recommend and implements short and long term objectives consistent with company business goals, guidelines and program Provide client service management to select, high profile accounts. Manage the account management process and resolution of service issues to ensure superior customer service Effectively plan staff responsibilities and manage activities, utilizing staff resources to meet department goals in accordance with established business plans and budgets Monitor and analyze significant legal developments and legislative changes in service...

The Account Executive position within PMA Specialty Markets is responsible for driving profitable growth of the division through the solicitation of new Captive and Group opportunities while strengthening relationships with existing clients to ensure continued strong client retention. The candidate will serve as the "face" of PMA and the primary liaison ensuring the needs of our brokers, captive partners, and clients are met. Responsibilities: Expand and capitalize on existing alternative market business relationships to ensure high-volume lead generation of profitable Captive and Group programs. Develop a sales strategy that promotes awareness of PMA's Captive capabilities in traditional Property & Casualty broker community, as well as in alternative market distribution network. Identify and develop new relationships that will generate steady flow of new Captive/ Group opportunities. Work with Underwriting, Financial, Actuarial Departments to produce key sales and...

The Senior Talent Acquisition Specialist is responsible for full life-cycle recruiting and consulting for PMA's corporate office and assigned regions. Responsibilities: Implement and administer a comprehensive talent acquisition strategy that is focused on quality, response time and cost effectiveness. Source, screen and interview candidates for a variety of insurance related positions including: claims, managed care, risk control, sales, underwriting; as well as corporate functions. Conduct pre-employment assessments and screenings in compliance with established policies and standards. Act as advisor to management regarding legal compliance and resolution of all recruitment selection issues and concerns. Determine appropriate compensation using corporate guidelines. Manage salary negotiations, the offer process and on-boarding process for all candidates. Develop active and passive candidate pipelines through research, networking and screening. Establish and...

The Captive & Program Specialist is responsible for the successful implementation and oversight of Captives and Program business in PMA's Specialty Markets Division. This requires advanced knowledge of Captives, specifically those used to reinsure Casualty lines of business written in the segment. The position will collaborate internally with members of the Sales, Underwriting, Operations, Financial and Legal Departments, as well as externally with Brokers, Agents, Captive Consultants and Captive Managers. Responsibilities also include establishing and maintaining programs managed by General Agents. Responsibilities Coordinate with internal business partners to address unique workflows and processing requirements to meet client expectations for group & program business Collaborate with Specialty Markets Division Account Sales Executives to promote PMA's Captive & Program expertise through individual conversations with brokers and prospects, industry events and...

The Captive & Program Specialist is responsible for the successful implementation and oversight of Captives and Program business in PMA's Specialty Markets Division. This requires advanced knowledge of Captives, specifically those used to reinsure Casualty lines of business written in the segment. The position will collaborate internally with members of the Sales, Underwriting, Operations, Financial and Legal Departments, as well as externally with Brokers, Agents, Captive Consultants and Captive Managers. Responsibilities also include establishing and maintaining programs managed by General Agents. Responsibilities Coordinate with internal business partners to address unique workflows and processing requirements to meet client expectations for group & program business Collaborate with Specialty Markets Division Account Sales Executives to promote PMA's Captive & Program expertise through individual conversations with brokers and prospects, industry events and...

The Regional Director, Risk Management Services (RMS) Underwriting is responsible for leading PMA's national/large account underwriting team in the Midwest. The team has responsibility for underwriting workers' compensation, commercial automobile, general liability, and umbrella business in a variety of classes, primarily on a loss sensitive basis. The Regional Director must be technically sound in loss-sensitive underwriting, possess the ability to develop and execute a strategy for the region, oversee tactical and day-to-day execution, demonstrate exceptional leadership and management skills with an expectation of high performance and underwriting excellence from the team. The Regional Director, Risk Management Services (RMS) Underwriting reports to PMA Companies Vice President of Risk Management Services. Responsibilities Ensure the profitable growth of the segment throughout the region in accordance with our corporate five-year business plan and strategy, with an...

The Vice President, Risk Management Services (RMS) is responsible for leading PMA's countrywide national/large account underwriting segment. The segment underwrites workers' compensation, commercial automobile, general liability, and umbrella business in a variety of classes, primarily on a loss sensitive basis. The segment works collaboratively with a variety of partners throughout the company and leverages our strong and multi-faceted service model. The Vice President of RMS must be technically sound in loss-sensitive underwriting, possess the ability to develop and execute a strategy and vision for the segment, oversee tactical and day-to-day execution, demonstrate exceptional leadership and management skills with an expectation of high performance and underwriting excellence. The Vice President of RMS reports to PMA Companies' Executive Vice President & Chief Underwriting Officer. Responsibilities Ensure the profitable growth of the segment throughout the country in...

As a member of the Central Underwriting Support Premium Operations Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC. Responsibilities: Attain a level of performance of at least 100% to Productivity standard with 98.5% or higher accuracy results. Prepare and process Audits, Adjustments and Retros for Workers Compensation and General Liability. Prepare Workers Compensation Quoting of New Business Investigation and Correction of Unit errors to comply with state guidelines. Perform a variety of support functions and handle special projects as assigned by Supervisor. Provide team training and support as assigned. Process tasks received in multiple work queues according to established procedures. Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge...

As a member of the Customer Service Center Premium Operations Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the attainment of service level goals throughout the CSC. Responsibilities: Attain a level of performance of at least 98.5% quality processing of loss sensitive adjustments. Handle multiple tasks simultaneously with a focus on continuously attaining team and CSC service levels Identify and process all tasks within corporate guidelines Maintain compliance with various bureaus by utilizing internal and external vendor websites and automated systems, and process the following according to published deadlines: ICR's, Test Audits, Monitor NCCI and independent state websites, extract and log reports for team processing Identify process improvements and relay to supervisor for discussion Research and resolve issues Perform a variety of support...

The Account Executive position within PMA Specialty Markets is responsible for driving profitable growth of the division through the solicitation of new Captive and Group opportunities while strengthening relationships with existing clients to ensure continued strong client retention. The candidate will serve as the "face" of PMA and the primary liaison ensuring the needs of our brokers, captive partners, and clients are met. Responsibilities: Expand and capitalize on existing alternative market business relationships to ensure high-volume lead generation of profitable Captive and Group programs. Develop a sales strategy that promotes awareness of PMA's Captive capabilities in traditional Property & Casualty broker community, as well as in alternative market distribution network. Identify and develop new relationships that will generate steady flow of new Captive/ Group opportunities. Work with Underwriting, Financial, Actuarial Departments to produce key sales and...

Reports directly to a Risk Control Manager or Regional Manager. The Sr. Risk Control Consultant will apply risk control and risk management techniques in the selection, management, and retention of accounts. The Senior Risk Control Consultant will focus on evaluating client exposures and controls and developing plans to improve client performance. The Senior Risk Control Consultant will participate in a team environment while carrying out individual service management responsibilities. The Senior Risk Control Consultant will handle more complex clients and be assigned regional and corporate projects at the direction of the Risk Control Manager. Primary Responsibilities: Evaluate existing and prospective clients through the risk management assessment for all business segments and lines of insurance coverage that may include workers compensation, commercial auto, general liability, and property Plan, coordinate and deliver consultative services based on client's actual and...

Provides strategic and technical claims leadership for TPA claims staff in collaboration with the Regional Claim Officer, to ensure appropriate claim outcomes through consistent execution of best claims practices. Directs staff in the achievement of business plan goals and compliance with legal statutes, policy provisions and company guidelines. Manages the execution of quality assurance programs. Responsibilities: Develop, recommend and implements short and long term objectives consistent with company business goals, guidelines and program Provide client service management to select, high profile accounts. Manage the account management process and resolution of service issues to ensure superior customer service Effectively plan staff responsibilities and manage activities, utilizing staff resources to meet department goals in accordance with established business plans and budgets Monitor and analyze significant legal developments and legislative changes in service...