The Claims Escalation Analyst is responsible for a full range of activities to help improve the operational efficiency and effectiveness of the business unit. This position will work on high priority, escalated, and/or claims which have exceeded a desired turnaround time. One of the Claims Escalation Analyst functions will be to expedite the resolution of claims which may fall into one of the categories mentioned above. This position may also design and document businesses processes and make appropriate recommendations that will positively impact claims operations. The position will also track and analyze results of process changes/improvements and make appropriate recommendations to Management. The position will also track and report progress made on handling high priority, escalated, and/or claims which have exceeded a desired turnaround time. They will also serve as a liaison between the Claims Examiners and Management. Primary Duties & Responsibilities: Act as a functional...

The Bilingual Underwriting Representative is responsible for reviewing and processing new business applications in order to determine if coverage can be issued. Handle customer service incoming calls from our English and Spanish agents and policyholders, and translate documents from Spanish to English. Underwriting Responsibilities: Underwrite and key new business for Life and Health applications. Complete processes for errors, pending and withdrawn applications. Assist with calls from agents and agency owners regarding new business submission, underwriting guidelines, procedures and state specific for each product. Watch for trends, issues or potential fraud along with assisting with agent practice investigation. Scan and export Life new business. Complaint research, follow-up and resolution. Complete assigned projects in the planned timeframe. Required Skills: Excellent verbal & written communication skills. Strong attention to detail. Ability to handle...

JOB SUMMARY: Responsibilities include creating and distributing (both standardized and specialized) routine reports, ad-hoc reports, and reporting requested by Senior Management. The Business Operations Analyst will also monitor data to detect any adverse trends, while making recommendations and Presenting to Senior and Executive Management. She/He will create documentation for improving existing processes and procedures and complete audits and quality control functions for New Business, Underwriting, and Customer Service for all Globe Life Family of Companies. PRIMARY DUTIES & RESPONSIBILITIES: Identify opportunities to utilize data analytics (SQL, MS Excel, and other data mining tools) to monitor, extract and evaluate data. Improving upon and streamlining existing data storage and reporting processes. Create/Modify SQL queries Utilize Speech Analytics tools to recommend operational improvements Assist in performing quality assurance and testing when implementing...

The New Business department is seeking a positive individual to join our team as a NB Specialist. Responsibilities include mail opening and processing, working exceptions records such as no phone number, no birthdate, frequent applier and others, scanning applications prior to and after keying by Data Entry, Underwriting, Premium Accounting, and miscellaneous documents. The NB Specialist will have specific duties that must be completed daily and other job duties as assigned. Primary Duties and Responsibilities; Sort mail trays delivered by courier daily. Process all mail received through the milling machine to obtain counts and prepare mail for opening. Open mail on the OPEX letter opening machines. Open mail by hand when necessary. Prepare applications for scanning by sorting and batching. Deliver paper applications and other documents to Data Entry that requiring keying prior to scanning. Scan direct mail applications, applications with attachments and miscellaneous...

Risk Managers primary responsibility is to manage all corporate wide insurance programs for all Globe Life companies, including external and internal programs. Responsible for all corporate wide insurance programs including various liability coverages, property, and workers' compensation insurance, review all insurance policies for coverage/terms/conditions/definitions/exclusions/errors, and obtain and submit all underwriting data and other information required by underwriters. Primary Duties & Responsibilities Manage all corporate-wide insurance programs for all Globe Life companies Manage all self-insurance and high deductible programs Administer the use of all commercial insurance agents/brokers, third party claims administrators, and other service providers in the field of risk management and insurance Review all proposed contracts/leases with respect to risk exposures, liability/hold harmless provisions, insurance and insurance certificate requirements to make sure...

The Bilingual Underwriting Representative is responsible for reviewing and processing new business applications in order to determine if coverage can be issued. Handle customer service incoming calls from our English and Spanish agents and policyholders, and translate documents from Spanish to English. Underwriting Responsibilities: Underwrite and key new business for Life and Health applications. Complete processes for errors, pending and withdrawn applications. Assist with calls from agents and agency owners regarding new business submission, underwriting guidelines, procedures and state specific for each product. Watch for trends, issues or potential fraud along with assisting with agent practice investigation. Scan and export Life new business. Complaint research, follow-up and resolution. Complete assigned projects in the planned timeframe. Required Skills: Excellent verbal & written communication skills. Strong attention to detail. Ability to handle...

JOB SUMMARY: Lead the External Operations support team to insured delivery of a superior customer experience for internal and external stakeholders that meets Globe Life's processing, regulatory and oversight requirements. PRIMARY DUTIES & RESPONSIBILITIES: Lead the Operations Team in providing strategic oversight of Third Party Administrators through the entire group lifecycle sold case process through renewal (including on-boarding, policy fulfilment, service, billing and commissions) to insure compliance, processing, service and reporting standards/requirements are met. Support TPA Operations Directors/Managers and Key Accounts Team in understanding and resolving complex service issues as they arise. Participate in regular and ad hoc meetings with TPA partners including weekly, bi-weekly and quarterly business reviews to support on-going development and improvement of administrator relationship and service levels. Using SLAs, business reports, annual audits and other...

Provide oversight to TPAs to insured delivery of a superior customer experience for brokers, groups and insureds that meets Globe Life's processing, regulatory and oversight requirements. Primary Duties & Responsibilities Manage third party carrier relationships to assure compliance, processing, service and reporting standards/requirements are met. Collaborate with TPAs, Sales Team (including Sales Directors, Key Accounts and Sales Support Teams) and Vendor Partners to insure successful on-boarding of all new business through sold case process and renewal (including installation, fulfilment, service, billing and commissions). Create and maintain key external documentation/communication including Employer Guide, Producer Guide, and similar guides for third party partners. Oversee online user experience (UX) and user interface (UI) with TPA to assure successful customer retention (includes welcome kits and customer portals). File material on the shared network drive for...

The Claims Escalation Analyst is responsible for a full range of activities to help improve the operational efficiency and effectiveness of the business unit. This position will work on high priority, escalated, and/or claims which have exceeded a desired turnaround time. One of the Claims Escalation Analyst functions will be to expedite the resolution of claims which may fall into one of the categories mentioned above. This position may also design and document businesses processes and make appropriate recommendations that will positively impact claims operations. The position will also track and analyze results of process changes/improvements and make appropriate recommendations to Management. The position will also track and report progress made on handling high priority, escalated, and/or claims which have exceeded a desired turnaround time. They will also serve as a liaison between the Claims Examiners and Management. Primary Duties & Responsibilities: Act as a functional...