Primary Purpose: Examine claims data, investigate the facts of loss, determine coverage and liability, and adjusts claims within limit of authority. Claims involved are usually subject to standardized procedures which lead to a settlement with limited exercise of discretion. Claims involved occasionally require analysis and may require research to resolve coverage and/or damage issues. There is supervisory review of ongoing progress and results of work. There is more focused supervision on all complex files. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Receive claim assignments and verify/investigate coverage and document all appropriate information before Manager is involved with review of claims to ensure they are commensurate with ability Establish an investigative plan;...

Primary Purpose: Responsible for researching, designing, building, testing, deploying, analyzing, administering, and maintaining the enterprise network environments, including hardware and software components, to meet current and future business needs. This includes monitoring and controlling the performance and status of enterprise network environment technology components, and providing technology component support and problem resolution. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Manage and plan efforts to research, design, plan and maintain new or existing network hardware and software technology components Utilize proven systems, scripting, and developer skills to execute on highly complex tasks related to hardware and software technology component analysis,...

Position/Title: OpenText Content Administrator - 100% Remote Location: 100% Remote (anywhere in the US) Primary Purpose: The Enterprise Content Administrator will work as a part of a team who are responsible for administering, supporting, document conversions and migrations and monitoring of the content management system. This includes day-to-day administration, performance tuning, and maintenance supporting all systems required for the content management environment to be functional. The Enterprise Content Administrator will also be responsible for reviewing maintenance plans, ensuring backups are being successfully performed, respond to failures, write and test disaster recovery plans, and assist in design of application interfaces to the document repository. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities...

Primary Purpose: Oversee the needs of the business-to-business referral partners and act as the primary point of contact between partners and VelaPoint. Implement new referral partners, the management and sales growth of existing referral partners and interfacing with each department (Sales, Finance, Customer Service, etc.) to meet the needs of partners. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Onboard new partners - establish telephony and online referral resources, facilitate execution of contracts and other documents, ensure partner statements and payments are created and paid Maintain existing partner relationships through ongoing support, regular meetings and off-site travel Facilitate partner growth through marketing, adding new referral sources under partner...

Primary Purpose: Prospect, qualify, appoint and manage agencies in a defined territory to produce profitable sales and growth. Meet and exceed territory volume and profit objectives for all National General assigned products, while maintaining and growing a relationship between National General Insurance and appointed agents. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Achieve agreed upon new business production, direct written premium, loss ratio goals, and other KPIs on an annual basis by effectively managing the agents of an assigned territory Solicit new agencies, evaluate their potential to write quality new business, and recommend qualified new agencies for appointment to the Regional Sales Managers and/or Sales Vice Presidents Recommend agencies to participate in...

Primary Purpose: Responsible for confirming coverage, investigating, negotiating, setting reserves and settling covered claims of moderate exposure within their personal settlement authority. Perform duties in accordance with the Claim Handling Guidelines and managerial direction. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Provide the best possible claim service to both internal and external customers Promote teamwork and proactively seek opportunities to assist fellow associates with common challenges, i.e. systems use, file quality, etc. Perform thorough investigation, confirm and interpret coverage issues and draft the appropriate reservation of rights or disclaimer letters as needed for manager approval; refer files to SIU when qualifying issues arise Complete an...

*PREFERRED CANDIDATE HAS EXPERIENCE WITH Aspect AND ICBM* Primary Purpose: Guide effectiveness of workforce management operations within area of responsibility by managing analyst team, liaising with customer care business leaders and tracking and reporting on performance to ensure achievement of business objectives. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Guide delivery of workforce management services by assigning and delegating tasks, tracking team workload, resolving escalated issues and providing direction to ensure customer care units receive accurate and timely volume projections and staffing advice Support achievement of business objectives by identifying opportunities for process improvement, recommending innovative changes to senior managers and implementing...

Primary Purpose: Coach and mentor all staff, track all information in the ITSM call tracking system, manage a knowledgebase tool and ensure the staff is continuously updating applicable documentation, as well as ensure the Service Desk staff is resolving / escalating all inbound incidents and services requests in a timely fashion. Track daily KPIs in order to measure the effectiveness and efficiency of the staff. Identify opportunities for improvement, and uses data to recommend changes to the management team. Fields escalations in a timely manner and ensures the Level II and III teams are handling them in accordance with all SLAs. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Develop and oversee weekly shifts and on-call schedules, ensuring uninterrupted support coverage...

Primary Purpose: The Benefit Advisor will primarily drive Medicare Sales through professional and consultative selling on plan options in prospect areas while in an inside sales environment. Additionally, Benefit Advisors may have some opportunity with some IFP (Individual & Family plans) and Ancillary Product Sales through consultative selling on plan options. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Receive inbound calls from customers who have questions on health insurance options in 13-50 states Make outbound sales calls on a variety of sales campaigns Benefit Advisor will recommend plans and enroll prospects based on the customer's needs Quote, present, and close sales while overcoming objections Follow up on "book of business" on a consistent basis by...

Can sit remote throughout the US. Primary Purpose: Responsible for creating an estimate of damages to 1st and 3rd party material damage, by reviewing photos received: via MyClaimPics, from the customer; from Copart Auto Auctions or from a third party vendor. Also responsible for focusing on the needs of loss participants, identifying customer needs, and working to meet those needs using appropriate customer service skills for internal (claims adjusters) and external (policy holders and claimants). Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Learn to handle most aspects of material damage claims with supervision Develop a basic understanding of the content of all types of policies written by the company Develop a basic understanding of the insurance industry and the...

Primary Purpose: Examine claims data, investigate the facts of loss, determine coverage and liability, and adjusts claims within limit of authority. Claims involved are usually subject to standardized procedures which lead to a settlement with limited exercise of discretion. Claims involved occasionally require analysis and may require research to resolve coverage and/or damage issues. There is supervisory review of ongoing progress and results of work. There is more focused supervision on all complex files. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Receive claim assignments and verify/investigate coverage and document all appropriate information before Manager is involved with review of claims to ensure they are commensurate with ability Establish an investigative plan;...

Primary Purpose: Provide high level of customer service, the Service Desk Analyst I answers incoming calls, tracks all information in a call tracking system, uses a knowledge management tool along with their expertise to resolve Level I incidents in a timely fashion. Escalate unresolved incidents and service requests to the proper Level II and III support teams. Troubleshoot basic end-user issues on various platforms, to include software, hardware, network and telecommunications systems, as well as provides basic desktop support. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Troubleshoot and resolve tickets within SLAs related to operations and end-user requests Comply with standard processes and procedures documentation Maintain strong customer service focus to...

Primary Purpose: Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Create a comprehensive estimate of damages for 1st and 3rd party material damage Inspect damaged property and complete appropriate estimates and documentation Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority Summarize claims in excess of authority and submit to manager for approval Maintain relations with both internal and external customers Negotiate settlements, make settlement payments and document all activities in the file Identify potential subrogation and fraud referral...

Job Summary: Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Key Responsibilities: Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department Determines subrogation or fraud potential and how to handle Identifies customer needs and works to meet those needs using appropriate customer service skills Recognizes and identifies body parts of a vehicle and understanding of other potential property damage For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome...

Primary Purpose: Responsible for executing test plans, test scripts, test cases and exploratory testing and for clearly documenting the results of their testing. Individuals in this role perform various types of testing including regression, integration, and system testing. They may work on Wintel, Mainframe, and/or Web applications. This position works collaboratively with the Project Managers, Business Analysts, Developers, and UAT testers. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Work in assigned projects in designated area of responsibility by prioritizing tasks and adhering to deadlines to meet department objectives and individual performance metrics Analyze business requirements for the purpose of developing test scenarios and testing scripts Assist with writing...

***The ideal candidate would be located in Northern California, between San Francisco and Sacramento, CA*** Primary Purpose: Responsible for creating an estimate of damages to 1st and 3rd party material damage of Specialty Vehicles (i.e. RV and Commercial vehicles) within an assigned territory. This includes focusing on the needs of loss participants, identifying customer needs, working to meet those needs using appropriate customer service skills and communicating with internal (telephone claims adjusters) and external (policyholders and claimants) shareholders. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Create appraisal from physical inspections and review of photos Handle routine material damage claims with little or no supervision Handle complex material damage...

Primary Purpose: Responsible for investigating, evaluating and resolving complex injury claims in multiple jurisdictions. Focus will be on the accurate evaluation and timely settlement of both non litigated and litigated exposures. Must provide high levels of internal and external customer service while also taking into consideration the best interest of National General Insurance Company and its subsidiary companies. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Handle claim files and thoroughly document all activities using the claims system; maintain appropriate diaries and status notes using the claim system Prepare Large Loss Reports (LLR) and elevate the claim exposures above adjuster authority, including appropriate reserve modification and settlement recommendations...

Primary Purpose: Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Create a comprehensive estimate of damages for 1st and 3rd party material damage Inspect damaged property and complete appropriate estimates and documentation Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority Summarize claims in excess of authority and submit to manager for approval Maintain relations with both internal and external customers Negotiate settlements, make settlement payments and document all activities in the file Identify potential subrogation and fraud referral...

Job Title/Position: Full Stack .Net Developer (mid-level, 1-3 years) **NOTE: We are looking for candidates that have 2-3 years experience (not Senior level) and have started coding in .Net Core. Location: 100% Remote Primary Purpose: This individual will assist with the development and maintenance of detailed computer program design, coding, testing, debugging and implementation as required by project goals. In addition, the .Net Programmer/Analyst will identify and resolve computer information system application malfunctions to assure continuity of service for supported business functions. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Must be able to complete a complex software lifecycle: scope, design, code, test and implement Participate in requirement analysis and...

Primary Purpose: Examine claims data, investigate the facts of loss, determine coverage and liability, and adjusts claims within limit of authority. Claims involved are usually subject to standardized procedures which lead to a settlement with limited exercise of discretion. Claims involved occasionally require analysis and may require research to resolve coverage and/or damage issues. There is supervisory review of ongoing progress and results of work. There is more focused supervision on all complex files. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Receive claim assignments and verify/investigate coverage and document all appropriate information before Manager is involved with review of claims to ensure they are commensurate with ability Establish an investigative plan;...