Primary Purpose: Responsible for the analysis, design, code, test, documentation and support of new software applications and enhancements to existing applications. Contribute to the preparation of specifications to resolve business client questions. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Assist others in refining system specifications Participate in gathering specifications from users Translate detailed program specifications for less complex problems into coded computer instructions Create and/ or modify programs to adapt to changes in needs and requirements Test coded program routines and makes revisions to eliminate errors Review test results with users, complete final program documentation, and obtain approval for changes Analyze issues and uses judgement to make...

Job Summary: The Senior Business Systems Analyst creates high-level technical designs for complex projects and maintenance efforts by analyzing requirements and systems architecture, collaborating with technology partners and adhering to tool standards with little assistance. The SA Consultant II assesses, documents, and mitigates design constraints and/or risks and performs design reviews to develop and support optimal IT solutions. Key Responsibilities: Creates the high-level technical designs for high complexity projects and difficult maintenance efforts by analyzing and tracing designs to requirements (business, functional, and nonfunctional) and systems architecture; creates design documents and maintain design artifacts Stewards an application or project and the business process(es) supported; facilitate implementation of strategies, elimination of redundancies, and simplification of the application Identifies systems and technical constraints, potential...

Primary Purpose: Responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. Troubleshoot and repair computer systems and peripheral equipment, by responding to incidents and service requests either in person, by telephone, or via remote access. Provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Process Level I team incidents and service requests Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs Comply with standard processes and procedures Maintain strong customer service focus and a desire to...

Primary Purpose: This position is responsible for analysis, coding, testing and documenting applications programs from detailed specifications. This position is also responsible with assisting with the preparation of specifications from which programs will be written. Essential Duties and Responsibilities: Assist others in refining system specifications Participates in gathering specifications from users Translates detailed program specifications for less complex problems into coded computer instructions Creates and/ or modifies programs to adapt to changes in needs and requirements. Tests coded program routines and makes revisions to eliminate errors. Reviews test results with users, completes final program documentation, and obtains approval for changes Analyzes issues and uses judgement to make decisions Other duties as assigned Minimum Skills and Competencies: Bachelor's degree in related field preferred. Basic knowledge of one or more of the following...

Job Summary: Software Engineer Sr Consultant I implement applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products; developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs. Key Responsibilities: Participates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a team's backlog Participates in daily site, cross-site, and product team standups Participates in retrospectives to gather feedback and derive actionable items to improve the team and the product Participate in executing the strategy, keeping the customer needs and wants in mind Collaborates...

Primary Purpose: Responsible for the analysis, design, code, test, documentation and support of new software applications and enhancements to existing applications. Contribute to the preparation of specifications to resolve business client questions. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Analyze and document how business requirements fit into existing system Assist others in refining system specifications Participate in gathering specifications from users Translate detailed program specifications for less complex problems and clearly defined segments of more complex programs into coded computer instructions Create and/ or modify programs to adapt to changes in needs and requirements Test coded program routines and make revisions to eliminate errors, with supervision...

Primary Purpose: Responsible for the analysis, design, code, test, documentation and support of new software applications and enhancements to existing applications. Contribute to the preparation of specifications to resolve business client questions. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Analyze and document how the business requirements fit into existing system Create and refine system specifications Gather requirements from business Translate detail program specifications for complex problems into coded computer instructions Create and/or modify programs to adapt to changes in need and requirements Test coded program routines and makes revisions to eliminate errors Review test results with business, complete final program documentation and obtain approval for changes...

Job Summary: Senior Software Engineer II implements applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products, developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs. Key Responsibilities: Participates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a team's backlog Leads and participates in daily site, cross-site, and product team standups Participates in retrospectives to gather feedback and derive actionable items to improve the team and the product Participates in executing the strategy, keeping the customer needs and wants in mind Serves...

Job Summary: The Desktop Integration Specialist provides technical support, incident and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds, system status, etc. and basic video and audio-conferencing end user support. Key Responsibilities: Perform and document installs (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.) Diagnose and resolve complex hardware problems Install and test desktop applications including complex or custom installations Resolve difficult problems and issues that may occur during or after installation Perform complex data backup and data recovery Support root-cause analysis on intermediate to moderately complex incidents to provide future application, hardware and/or software resiliency Understand, monitor, and identify misapplication of corporate governance...

Job Summary: Responsible for building short-term forecasts by analyzing call center volumes and trends and creating schedules based on the short-term forecast which will meet the service level requirement. Assisting supervisors by escalating recommendations, serving as a technical resource, and mentoring personnel. This position is for the schedule of 12-9pm Est. Key Responsibilities: Forecasts and analyzes interval call volume and staffing status Creates schedules that will meet the service level requirements Coordinates with managers, supervisors, trainers and employees to schedule training, meetings and time off Updates scheduling systems with terminations Coaches and provides leadership through daily support to team members Maintains staffing reports and changes reports to track attrition Ensures reports are accurately prepared and provided to leadership Identifies the needs for schedule bids, initiates the planning and execution of the bidding process Shares...

Job Summary: Software Engineer Sr Consultant I implement applications following 12-factor principles to build out the product and iterative enhancements. They own the full stack of software products; developing and implementing frontends (web or mobile), and backend services. They leverage test driven development and continuous integration to ensure agility and quality of products. They actively participate in the decision-making process of the team ensuring that the simplest appropriate technology and design is chosen to meet user needs. Key Responsibilities: Participates in iteration planning meetings ensuring that the team has a common understanding of each story and chores in a team's backlog Participates in daily site, cross-site, and product team standups Participates in retrospectives to gather feedback and derive actionable items to improve the team and the product Participate in executing the strategy, keeping the customer needs and wants in mind Collaborates...

Primary Purpose: Produce a range of UX deliverables to help communicate process and design, such as customer journeys, personas, and mental models. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Present designs and rationale to stakeholders and customers Provide high quality deliverables on-time and on-spec Collaborate with product managers and engineers to troubleshoot and explore alternatives Serve as UX lead on a project basis and drive usability efforts throughout the development cycle Execute all visual design stages from concept to final hand-off to engineering Provide working prototypes using HTML/CSS/JavaScript Create designs using pre-defined style guides and help extend the existing style guides with new components and design patterns Enforce style guide and make...

Primary Purpose: Responsible for the direct management of the Knowledge Management team, tactical and strategic planning, service standards, expense management and development of direct reports. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Responsible for administration of the Knowledge Management team which includes staffing, monitoring and controlling expenses, establishing team and individual objectives, and ensuring department objectives are met; includes supervision, performance evaluation and salary recommendations to senior management Drive clarity of business strategies, create alignment, and adeptly identify and pursue new opportunities Develop and maintain effective business relationships with internal and external clients in order to attract develop/grow and retain...

The ideal candidate will be experienced in Bodily Injury Claims and live in the PST or MST states. Primary Purpose: Examine claims data, investigate the facts of loss, determine coverage and liability, and adjusts claims within limit of authority. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Establish an investigative plan; initiate investigation by gathering facts and evidence with all interested parties; complete appropriate reports; take recorded statements when necessary, may review loss reserves and adjust or opens hidden exposures as necessary Evaluate and adjust claims within limit of authority and summarize claims in excess of authority and submit to manager for approval Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices;...

Job Summary: This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business. Key Responsibilities: Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed Project Management: To initiate, execute, communicate and document projects as needed May act as a liaison to other departments where follow-up will be required to meet customers needs Assists in identifying...

Job Summary: AH Sales Technology NG - Manager is responsible for leading the distribution efforts of the Independent Agency Channel (IA). Manager comprehends the overall corporate sales strategy and effectively develop and implements a business plan to meet these objectives. Key Responsibilities: Works with senior IA Channel distribution leaders and Home Office to translate strategic business plan into clear objectives, tactics, and specific action plans for the team to achieve goals. Partners with Distribution as well as the National Sales Director for both the Channel and the National Sales Channel to develop the strategic business plan (production, retention, education, and profitability) for all targeted lines of business for the Sales Distribution Channel. Communicates key strategies and initiatives to the IA distribution channel. Builds and maintains relationships with all senior field leadership. Contributes to operational parameters for collaborative...

Job Summary: This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business. Key Responsibilities: Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed Project Management: To initiate, execute, communicate and document projects as needed May act as a liaison to other departments where follow-up will be required to meet customers needs Assists in identifying...

Job Summary: This position is responsible for handling basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner. Provides customers with product knowledge and resolves customers concerns. Utilize functional expertise and knowledge of the business to support, develop and lead new initiatives, and maximize growth and profitability of the business. Key Responsibilities: Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed Project Management: To initiate, execute, communicate and document projects as needed May act as a liaison to other departments where follow-up will be required to meet customers needs Assists in identifying...

Primary Purpose: Produce a range of UX deliverables to help communicate process and design, such as customer journeys, personas, and mental models. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Present designs and rationale to stakeholders and customers Provide high quality deliverables on-time and on-spec Collaborate with product managers and engineers to troubleshoot and explore alternatives Serve as UX lead on a project basis and drive usability efforts throughout the development cycle Execute all visual design stages from concept to final hand-off to engineering Provide working prototypes using HTML/CSS/JavaScript Create designs using pre-defined style guides and help extend the existing style guides with new components and design patterns Enforce style guide and make...

Primary Purpose: Responsible for the direct management of the Knowledge Management team, tactical and strategic planning, service standards, expense management and development of direct reports. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Responsible for administration of the Knowledge Management team which includes staffing, monitoring and controlling expenses, establishing team and individual objectives, and ensuring department objectives are met; includes supervision, performance evaluation and salary recommendations to senior management Drive clarity of business strategies, create alignment, and adeptly identify and pursue new opportunities Develop and maintain effective business relationships with internal and external clients in order to attract develop/grow and retain...