06/30/2022
Gainwell Technologies LLC Summary Job Description The Senior Pharmacy Technician/Analyst is expected to be a subject matter expert in areas of pharmacy knowledge as well as technical call center operations. Responsible for assisting with drug benefit configuration of NDC’s (National Drug Codes) received on the weekly First Databank (FDB) Load Cycle updates. Responds to complex pharmacy provider phone calls that get elevated via the Apropos phone agent and supports provider relations when they require a Subject Matter Expert on pharmacy issues or concerns. Performs research, analysis and troubleshooting within the Pharmacy arena. Makes recommendations to the client and works closely with pharmacy providers to bring about proper resolutions to a variety of pharmacy claims processing issues. These duties will include, but are not limited to, research and resolution of escalations received at the member, provider, or pharmacy level, and initial and continued training of the...
Gainwell
WV, United States
Full Time