Why our support is email based: 


We'd love to offer you an explanation as to why we handle our support through email.  It's not to make your life harder, we promise!


1. Scaling  InsurancePond.com is an up-and-coming job posting platform that is looking to scale at a rapid pace! To ensure we deliver the best and fastest support to each user's request, we utilize email support. This allows us to make sure each user's issue is prioritized by our support team and keeps the platform at a much lower than cost to you than industry norm for such a product and platform.


2. Info Gathering  Because of our current online support system, we are able to quickly gather information we need from you such as your email address before we begin researching your concern. More time saved on our end  equates to quicker, more accurate responses to your inquiries and concerns.


3. Documenting and Enhancing  Email support allows us to send you documentation that you can reference over and over again. It allows us to quickly make system improvements, and changes if and when necessary.


4. Value and Cost  We are able to offer unlimited email support to our users while keeping employer costs far below industry norms.  Providing as much value as possible is our #1 priority.


We are eager to assist.  "Cast" a question our way and we'll "hook" that answer for you in rapid fashion!  Reach out to us at castaquestion@insurancepond.com today.