Carrier Interface Analyst

  • Acrisure
  • 100 Ottawa Ave Sw - GRAND RAPIDS, MI

Job Description

Job Title:  Carrier Interface Analyst

Department:  Agency Business Applications

Location: Remote

About Acrisure

Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $38 million to $3.9 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution. Acrisure employs over 14,000 employees across thirteen countries. 

Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management. Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.

Job Summary:

The Carrier Interface Specialist is responsible for supporting the carrier interface within Acrisure’s Agency Management system platforms.  The successful candidate will be responsible for supporting internal customers and interacting with our market partners in support of each carrier’s interface services and data exchanges. This person should be capable of working both independently and in a team environment, excel at meeting deadlines, and have superior organizational and problem-solving skills. You must have an enthusiastic attitude and true desire to succeed. Under minimal supervision, you will monitor and investigate performance and functional issues in the production environment. You will observe ticket queues, enterprise scheduler queues, and custom application monitors to detect and resolve technical operations issues. You will be required to work with internal and external vendor development teams to resolve production issues.


  • Own communication and status reporting related to the Agency Management System's download functions and configuration.
  • Guide new acquisitions on interface adoption and promote download for existing lines of business.
  • Test new versions/updates of the Agency Management Systems for download compliance.
  • Serve as a Help Desk Escalation point for download and carrier services related issues.
  • Perform low to moderate system administration tasks such as validation of automated data loads, importing of data files, reconciliation of system processes and/or file transmissions.
  • Assists IT, vendors, and business system analysts in performing root cause analysis and issue remediation related to carrier services/download.
  • Participates in evaluating, reviewing, and automating existing processes.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.


  • Bachelors’ degree or the recognized equivalent in education and experience preferred.
  • 3 or more years of hands-on experience troubleshooting complex, distributed software applications, working in a production support, application support, help desk, pc support or related field.
  • 3 years of prior experience with Insurance Agency Management, CRM, or related financial industry system support OR 3 years of prior experience in a Commercial Property & Casualty Insurance Agency utilizing carrier services such as policy download, direct bill commissions download and/or real-time transactions with carriers.
  • Strong application support or relevant production, technical support, and problem/incident management experience.
  • Insurance brokerage industry experience is a plus.

Other Qualifications:

  • Intermediate to advanced knowledge of Excel.
  • Intermediate to advanced knowledge of data analysis and data manipulation.
  • Strong phone communication and follow up skills to lead efficient and effective interactions with agency partners.
  • Detail-oriented with excellent communication, organization, and analytical skills.
  • Ability to work independently and in teams.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.

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