Manage, direct and develop the Commercial and Specialty Lines operation and service functions. Provide individual and group development to the Commercial and Specialty Underwriting Support Specialist teams and supervisors through coaching and leadership. Responsible for the overall service delivery of Commercial and Specialty transactions.
DUTIES AND RESPONSIBILITIES
In addition to the following, other duties may be assigned.
Directly manage Commercial and Specialty USS supervisors
Establish measurable performance goals and hold associates accountable for results
Handle and resolve staff and technical problems quickly and efficiently
Support and assist the Commercial and Specialty continuous improvement team
Provide day-to-day direction and expertise regarding service and operation management
Oversee support and training including new staff and existing staff in response to changing roles, business processes and application functionality
Maintain strong relationships and communications with Commercial and Specialty UW management and underwriters
Collaborate with other SECURA managers specifically in Personal and Farm Ag, Billing, IT as well as Project Management Office
Seek out customer feedback, analyze information, and develop and implement solutions
Actively participate in key projects as assigned by Director – Underwriting Services
Foster and maintain an effective and positive team environment
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Leadership ability with a focus on integrity, trust and collaboration
Self-starter to lead change and make independent and informed decisions
Strong organization and advanced problem solving and decision making skills
Strong listening and communication skills
Proficient in the use of Excel, Word and PowerPoint programs
Associate’s or Bachelor’s degree in business or related field
Focus on Fitness: Our beautiful fitness facility is available for associates and their family members to use. It’s equipped with plenty of spin bikes, treadmills, step machines, ellipticals, free weights, and a complete circuit system. We also offer:
Instructor-led fitness classes
Free personal trainer services
Walking and biking trails around the building grounds
For associates working from our Middleton office, the field, or their homes, we offer a reimbursement program for fitness club memberships.
Onsite Café: There’s something for everyone to enjoy at SECURA’s affordable onsite café! Lunch options include a variety of entrees, a salad bar, hot soups, made-to-order sandwiches, fresh fruit, snacks, and more! The café staff is also more than happy to accommodate any dietary restrictions you may have. We also have breakfast options including a variety of freshly brewed Door County Coffee in case the line at the drive-thru was too long.
Casual Dress Code: We want our associates to be comfortable at work. Outside of customer and public meetings, associates are allowed to wear jeans and a business casual shirt Monday through Friday.
Mothers’ Rooms: Our home office has three comfortable private rooms for nursing mothers to use during the work day.
Vehicle Maintenance: We offer offsite vehicle maintenance services for our home office associates. Your car is picked up in the morning and returned before you leave for the day.
Professional Development: We expect high performance from our associates. We understand for that to happen we need to invest in associates’ growth, both personally and professionally. We offer numerous in-house professional development opportunities to our associates, including mentoring programs and insurance education. We also encourage internal movement between roles to explore other areas.
Orientation: We want our new associates to feel right at home here, which is why we have a variety of programs to help associates get settled. Quick Start is a two-day program designed to help you get to know other new associates and learn about all of our departments directly from division leaders. We also offer new associate mentoring lunches where new and veteran associates have lunch together. It’s a great way to get to know other people in the company and a chance to ask questions.
Rewards and Recognition: Hard work doesn’t go unnoticed at SECURA. Associates who go above and beyond can look forward to performance bonuses and length of service rewards. We also have a High Five Program with awards catered to associates’ interests. Associates can give High Fives to other associates – this isn’t just for managers to reward!
Game Room: Kick back after a long day or challenge fellow associates to a lunchtime duel in the Game Room. It is equipped with a Nintendo Switch, pool table, bag toss, and ping pong table.
Get Involved: SECURA associates are encouraged to get involved in their communities. Click here to see how.
Be Yourself: Stand up, stand out, and let us know what’s on your mind. SECURA’s culture flourishes on multi-level diversity. When associates are themselves at work, they freely share ideas while remaining friendly, tolerant, and open to others’ opinions. Our associates are our most valuable assets, and we need everyone working together to achieve mutual victory.