ESIS Senior Recovery Specialist - RSI

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise, and local operations globally.  

ESIS, Inc. (ESIS) provides sophisticated risk management services designed to reduce claims frequency and loss costs. ESIS, the Risk Management Services Company of Chubb, provides claims, risk control & loss information systems to Fortune 1000 accounts. ESIS employs more than 1,500 professionals in nine regional centers and 15 major claims offices, as well as local representatives in select jurisdictions. We take our fiduciary responsibilities seriously and are proud to manage over $2.5 billion of customer losses and over 320,000 new claims annually. We specialize in large accounts which have multi-state operations. For information regarding ESIS please visit www.esis.com.  

KEY OBJECTIVES 

In order to be successful, this person must be able to work with a variety of business unit owners and their staff.  This person needs to be able to work independently, develop key objectives and successfully implement plans and achieve targets.  This position will be a part of the operations team and will be asked to collaborate and participate in team initiatives.   

ESIS RSI Senior Recovery Specialist 

 MAJOR DUTIES AND RESPONSIBILITIES 

• This position has broad responsibilities, including all RSI operational, accounting, and cash-flow controls, including SSAE-16.  

• All Second Injury Fund and Collections work goes through this position.   

• The role will also oversee the Mid-Atlantic Recovery Specialist team. 

• Management of various operations functions performed by the team in accordance with established workflows and best practices. 

• Communicate with stakeholders to ensure processes are understood and/or concerns are resolved timely and appropriately 

• Collaborate with team members to establish individual business goals 

• Provide appropriate coaching and create individual performance improvement plans as necessary 

• Identify efficiency improvement opportunities and engage appropriate resources for review and implementation of the same. 

• Ensuring optimal utilization of resources 

• Periodic reporting on team performance 

• Ensure completion of all time-sensitive and priority work within pre-determined guidelines  

• Ensure that the office meets all local support service processing volume requirements 

• Ensure that the office meets and succeeds in all quality review and financial control reporting requirements 

• Ensure workflows and processes support initiatives and meet regulatory requirements 

• Displays professional communication skills when dealing with internal and external customers 

• Demonstrates cost awareness when dealing with expenditures and company assets 

• Ensures appropriate utilization and management of vendors within team or unit 

• Demonstrate accountability in delivering information and is an advocate of the company 

• Identify, address and follow through to resolution, any personnel or performance problem 

• Utilize appropriate HR policies & procedures to address performance, behavior, or attendance issues. 

• Deliver candid, ongoing informal performance feedback to employees. 

• Encourage, recognize, and provide opportunities for employee  self-development. 

• Take lead in ensuring training is conducted and implement monitors to measure improvement and further developmental needs. 

 QUALIFICATIONS 

• Undergraduate degree  preferred 

• Prior Operations and/or ESIS experience preferred 

• Proven leadership and management skills 

• Ability to plan, organize and direct the execution of project goals and objectives 

• Excellent planning and organizational skills  

• Ability to manage one or more projects at a given time 

• Strong system skills and the ability to be a system resource. 

• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint & and Outlook 

• The ability to provide operations support as necessary 

• Strong knowledge of accounting practices 

• Excellent verbal and written communication skills 

• Ability to prioritize and organize duties to obtain optimum use of time and meet deadlines 

• Ability to learn and retain new concepts and procedures, and adapt personal behavior to the changing environment, e.g., demonstrate a willingness to accept change, support team members, collaborate with manager to accomplish tasks and activities   

• Must be a self-starter with solid planning skills 

• Ability to work independently and willing to accept responsibility for work product and results 

• Extremely flexible with the ability to manage projects not yet conceived 

 Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.                                           

For additional information about Chubb or its services, please visit our website at http://www.new.chubb.com. 

In order to be considered an applicant for employment with Chubb, all applicants must go to Chubb’s Careers website to apply for the position(s) of interest and complete an online application. If you do not complete the online application, you will not be considered an applicant in accordance with Chubb’s policy