Underwriting Support Technician I

  • AmTrust North America
  • Alpharetta, GA, United States

Job Description


The Underwriting Support Technician handles several aspects of policy processing and issuance which include new business and/or renewal preparation, quoting and issuance; endorsement processing; cancellations; and/or all other policy processing associated tasks in accordance with authority level and company guidelines. Products contained within CPP Operations are listed below. These may include a variety of states. This position may have contact with field offices and agents to compile information and communicate to the status of various accounts. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.


  1. Processes and prepares endorsements, non-renewals notices, or cancellations and other associated tasks as required and within letter of authority, and/or;
  2. Prepares renewals policies for underwriter review and pricing, and/or;
  3. Completes processing of renewals within letter of authority and premium guidelines and/or;
  4. Supports underwriting in the entry and processing of quotes and new business, and/or;
  5. Completes issuance of new business, including Bind On Line.
  6. May perform Clearance on new business submissions.
  7. May coordinate and manage requests for Auto ID Cards.
  8. May assist with and provide training to other employees on company products, processing and systems.
  9. Communicates in writing and by phone with agents and field office staff to gather information for risk development.
  10. Promotes goodwill for the company with all customer contact.
  11. Meets or exceeds established Company service standards.
  12. Achieves and maintains a 95%, or above, Productivity levels.
  13. Achieves and maintains a 97%, or above, level of Quality.
  14. Performs projects and other duties, as assigned.
  15. Keeps current with market trends and demands.
  16. Performs other functionally related duties as assigned.



  • Underwriting: Limited to that on the Endorsement Triage By-Pass
  • Processing Systems: ANA and CPP Rating
  • Resource Systems: Oden, Polk, Silverplume, Reference Connect, Pro-Metrix, Lexis Nexis, ISO 360, and any other company authorized resource systems.
  • Decisions: Must follow department established procedures.
  • Commercial policy rating- Multi state exposure preferred 
  • Knowledge of coverages and forms for multiple lines preferred 

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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