Workers' Compensation Claims Manager

  • AmTrust North America
  • Alpharetta, GA, United States

Job Description


Amtrust Financial Services, a fast growing commercial insurance company, has a need for a Workers’ Compensation Claims Supervisor.  The WC Claims Supervisor works with the Claim Adjusters to manage and ensure the Workers' Compensation claims activities are being handled within the Amtrust Best Practices, develop and maintain professional customer and broker relations by identifying and meeting customer needs.  Ensures that staff demonstrates customer service principles.


  • Together with the Claim Supervisors and Manager develops short-range area plans and budget designed to achieve company goals and objectives.
  • Secures, evaluates and develops staff   Ensures that staff works effectively as a team.
  • Keeps the Claim Supervisors and Manager informed of current case status through regular communications and reports.
  • Ensures that all AmTrust policies, procedures and controls are followed; also consults with the Claims Supervisors on claim areas needing improvement.
  • Works with the staff to ensure that approved vendors are being used. Monitors our attorney vendor panel; meets with the firms to discuss action plans on the mitigation of our claims to ensure cost-effective and efficient results.
  • Work with the Supervisors on monitoring claims, ensuring pro-active cost-effective and creative cost management.  
  • Work with Supervisors to manage the negotiation of claims settlements, participates and testifies before hearings, trials and depositions ensuring timely and cost-effective resolution.
  • Supports AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development.
  • Work with the supervisory team to evaluate the performance of the claims staff at regular intervals to ensure the consistent implementation of company standards and internal quality control, by conducting audits.
  • Maintains current knowledge of related laws and regulations and communicates to staff.
  • Performs other projects as assigned


  • BA/BS degree or equivalent.
  • Five plus years of progressive management plus required examiner experience within Workers’ Compensation insurance industry.
  • SIP certificate where required.
  • Working knowledge of budgeting and profit/loss management.
  • Experience with computerized claims management and office systems.
  • Thorough knowledge of related government laws and regulations.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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