Amtrust Financial Services, a fast growing commercial insurance company, has a need for a Workers’ Compensation Claims Director. The WC Claims Director works with the Claim Supervisors to manage and ensure the Workers' Compensation claims activities are being handled within the Amtrust Best Practices, develop and maintain professional customer and broker relations by identifying and meeting customer needs. Ensures that staff demonstrates customer service principles.
Together with the Claim Supervisors develops short-range area plans and budget designed to achieve company goals and objectives.
Secures, evaluates and develops staff Ensures that staff works effectively as a team.
Keeps the Claim Supervisors informed of current case status through regular communications and reports.
Ensures that all AmTrust policies, procedures and controls are followed; also consults with the Claims Supervisors on claim areas needing improvement.
Works with the staff to ensure that approved vendors are being used. Monitors our attorney vendor panel; meets with the firms to discuss action plans on the mitigation of our claims to ensure cost-effective and efficient results.
Work with the Supervisors on monitoring claims, ensuring pro-active cost-effective and creative cost management.
Work with Supervisors to manage the negotiation of claims settlements, participates and testifies before hearings, trials and depositions ensuring timely and cost-effective resolution.
Supports AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development.
Work with the supervisorial team to evaluate the performance of the claims staff at regular intervals to ensure the consistent implementation of company standards and internal quality control, by conducting audits.
Maintains current knowledge of related laws and regulations and communicates to staff.
Performs other projects as assigned
BA/BS degree or equivalent.
Minimum of 7 years’ experience in the handling or litigating of claims, Workers Compensation Claims
Five plus years of progressive management plus required examiner experience within Workers’ Compensation insurance industry.
Proficient computer skills required to navigate our paperless claim file system
Possesses a high level of technical claim and legal knowledge and skills
Excellent communication skills both written and oral
Ability to professionally interact at a high level with parties both internal and external to AmTrust
Easily adapts to changing situations requirements or priorities
Ability to effectively influence others without damaging relationships
SIP certificate where required.
Working knowledge of budgeting and profit/loss management.
Experience with computerized claims management and office systems.
Thorough knowledge of related government laws and regulations.
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Are you looking for a fast-paced career with a respected company that celebrates your achievements and individual success? Do you thrive in a dynamic, collaborative environment of professionals dedicated to finding innovative solutions for our clients?
We are always interested in talking to motivated, ambitious people at any stage of their careers who embrace our entrepreneurial culture and commitment to superior service. If that sounds like you, we definitely encourage you to apply.
The AmTrust Hiring Process is broken down into 7 easy steps:
Search Open Positions
Complete Your Profile and Apply
Recruiter Phone Interview
Interview with Hiring Manager
Welcome to AmTrust!
View our handy infographic for a summary of each step, or read below for more details.
After You Apply
Once you submit your application, a member from our Human Resources department will review your completed profile and resume. If you're well-qualified and appear to be a good fit, you'll be contacted by a recruiter to schedule a phone interview.
The phone interview gives us a chance to get to know you a little better and gives you a chance to ask questions and find out if working with AmTrust really is right for you. Expect your phone interview to last between 30 and 60 minutes. We want to find out about your past experiences and learn more about your goals and plans for your future.
After the phone interview, we'll invite top candidates for an in-person interview with the hiring manager, who ultimately makes the offer of employment to successful candidates.
Receiving an Offer
If you're chosen for the job, you'll get a verbal offer from the Recruiter, followed by a written offer via email with all the specifics. Of course, we hope you'll like what you see and accept our offer. Congratulations! You're well on your way to becoming part of the AmTrust team.
All employment offers are contingent upon successfully passing our standard pre-employment screening process. This can take up to two weeks to complete.
Once you've passed through pre-employment screening, you're officially part of the AmTrust family. We'll be there to support your professional growth and development every step of the way because we succeed as a company when you succeed as an individual. Welcome aboard!
The Fine Print
AmTrust Financial Services and all subsidiary companies participate in the U.S. federal government's E-Verify program and will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about the E-Verify program, please click here:
Please note: We receive thousands of applications every month. We aren't always able to answer each applicant personally. But we strive for transparency in the hiring process so you'll know what to expect once you apply.