Excess and Surplus Lines Specialist

  • Gallagher
  • Whippany, NJ, United States

Job Description

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

The Excess & Surplus Lines (E&S) Specialist, supports our Personal Lines sales and service team members in the development of a profitable book of personal lines business, specifically within the Excess and Surplus Lines Markets. The E&S Specialist reports directly to the Regional Client Service Director and is responsible for delivering high quality service to internal and external clients, adhering to efficiency/productivity and process standards, and consistently achieving or exceeding operational productivity and performance metrics.

E&S Specialist's Primary Areas of Focus:
  • Build relationships internally and externally to identify and help write high-quality personal lines insurance submissions
  • Support the prioritization, assessment, evaluation and pricing of risks in Excess and Surplus markets
  • Collaborates with the insurance markets to identify and negotiate terms, conditions, and pricing Main Accountabilities:
  • Provide superior customer sales and service team members in our Preferred, Premier and Private Client Service teams, each of which support Gallagher's personal lines clients.
  • Collaborate with account and sales team members to target and prioritize the most desirable accounts.
  • Process new business and renewal business in a timely and high-quality manner. This may include quoting, rating or pricing revisions, policy issuance, endorsements, premium audits, cancellations and reinstatements for personal lines business.
  • Perform required support functions, including ordering MVR's, inspections and reviews, financial reports, calculating building cost estimates and other similar tasks as requested.
  • Support the identification and resolution of any discrepancies that enable better and more thorough underwriting with carriers. • Update the Client Service team and/or Sales team members throughout the process.
  • Understand the risk appetite of carriers and markets to support the placement of Excess and Surplus Lines Personal Lines business.
  • Collaborate with sales and service team members to prioritize accounts needing evaluation and pricing.
  • Market accounts, and generate new, renewal and endorsement quotes in established time standards.
  • Negotiate pricing, terms and conditions with Excess and Surplus Lines markets and carriers.
  • Forward finalized quotes to the Client Service team and/or sales team members for review and submission to the client.
  • Notify Client Service team and/or Sales team if market is not available and provide complete information to the member for alternative coverage options.
  • Issue policies through insurance carrier's website upon receipt of all required documents from the member, and verifies all items are complete.
  • Review binding applications for appropriate information and forms.
  • Participate in special projects as needed.
  • Develop strong, long-term relationships with markets and carriers to support placement of E&S personal lines business.


  • High school diploma or GED
  • A minimum of 1+ years directly equivalent work experience
  • Proficiency in Microsoft Office
  • Basic Math skills

Nice to have:

  • Associate's degree, professional certification, or equivalent training and experience preferred
  • Strong written and verbal communication
  • Proficient in using technology as a tool to maximize productivity and quality
  • Exceptional organizational skills
  • Has or is able to obtain Insurance License no later than within 120 days of employment
  • P revious experience handling client relationships

U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


Additional Information

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