Claims Trainer

  • Hagerty
  • United States

Job Description

As a Claims Training and Development Specialist, you will fulfill all training needs within the department from onboarding new hires to identifying areas of development across the department to coordinating with external sources to provide training.  Ensure that claims employees follow all compliance requirements and claims handling protocols while providing excellent service.   

Ready to get in the driver’s seat? Join us! 



What you’ll do 

·        Handle all onboarding of new Claims Team Members including ordering equipment

·        Ensure claims representatives follow Best Practice guidelines

·        Train on proper file handling, excellent customer service and desk management

·        Review team production target while encouraging achievement  

·        Effectively train new hires and existing employees on claims handling

·        Fill in for Manager of Claims Training and Development as needed

·        Work with Licensing Manager to ensure that all proper licensing paperwork completed

·        Train all new employees on systems and programs

·        Monitor adherence to required claims compliance training progress in LMS

·        Work with Manager of Training to enroll employees in LMS/Advanced Trainings 

·        Develop and maintain quality training materials 

·        Oversee the continuous refinement and understanding of training initiatives  

·        Provides timely and valued support to adjusters and management 

·        SME for Claims Fundamentals Class for Hagerty U 

·        Assist Claims QA Team with 30 and 60-day audits

·        Complete phone audits for teams as required



This might describe you  

·        Must have demonstrated work success in the Claims Department  

·        Excellent analysis and decision-making skills  

·        Ability to leverage technology to gain efficiency   

·        Ability to study and pass licensing requirements

·        Demonstrate excellent communication skills 

·        Exude confidence, enthusiasm and support 

·        Ability to coach, motivate and inspire team members 

·        Appropriately manage stress and showcase flexibility  

·        Skilled in varying approaches to successfully work with different personality types 

·        Interest in collector vehicles, values, and their owners 

·        Ability to maintain confidential information  

·        Demonstrate proficiencies with computer software and programs

·        Ability to prioritize day to day work with projects 

·        Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable. 



Other things to note 

This position can be worked as remote position within the United States. 


Say hello to Hagerty 

Hagerty is an automotive enthusiast brand and the world’s largest membership organization for car lovers. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to MotorsportReg and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 


Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for, and invest in, every single team member.  


At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 


If you reside in the following jurisdictions: Illinois, Colorado, California, Washington, New York, or Jersey City, New Jersey, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart. 



US Benefits Overview

Canada Benefits Overview

UK Benefits Overview

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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