04/16/2024

Customer Delivery Coordinator

  • TruStage
  • United States
Marketing

Job Description

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Job Purpose:
 

This position fulfills repeatable client implementation and servicing requests across this enterprise function. This role guides internal resources, clients, vendors, and sales teams through the necessary actions steps to meet streamlined fulfillment requirements.

This role can be requested to support any department resource to assist with process management activities or project management duties such as assembly of customer intake information, templates, scheduling, documenting action items and/or decisions, and tracking progress to ensure quality reporting.

Job Description:

  • Execute repeatable customer implementation and/or service requests.
  • Set up customer intake materials and populate templates, schedule meetings, record action steps and decisions.
  • Leverage predefined implementation task lists and modify set timeframes accordingly.
  • Coordinate with clients to review onboarding requirements, scope, and objectives.
  • Issue and record all appropriate legal paperwork (contracts, and terms and agreements).
  • Create and maintain implementation documentation.
  • Leverage standard operating procedures and execute service activities according to service level agreements.
  • Assign tasks to internal teams and monitor activities according to service level agreements.
  • Monitor progress of implementation or service request and handle any issues that arise.
  • Confirm the client’s needs are met in fulfillment of the implementation or service request.
  • Act as the single point of contact and communicate activity statuses to key stakeholders. 
  • Ensure standards and requirements are met through conducting quality assurance reviews as appropriate.
  • Track all implementation and service-related activities for transparency and reporting purposes.
  • Leverage tools to monitor work effort tracking, timelines, and activity completion to monitor production performance and capacity management.
  • Maintain process documentation and tools to support implementation or service-related duties.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:
 

  • Associate Degree in Business, Communications, Marketing or Information Technology or equivalent trade off with professional work experience, preferably in the financial services industry.
  • Proven work experience as an implementation or servicing coordinator or similar role.
  • Ability to quickly learn and adopt new areas, products and/or processes.
  • 3 years’ experience in handling implementation or service requests from initial receipt to completion.
  • Knowledge and minimum of entry-level skills with client management software (e.g., Microsoft Teams, Slack, SharePoint, Zoom, Outlook).
  • Strong organizational skills, including multi-tasking and time-management.
  • Strong client facing and service-related skills.
  • Ability to collaborate and work in a team environment.
  • Familiarity with quality assurance controls.
  • Ability to travel up to 5-10% depending on business needs.

#LI-CM

#LI-REMOTE

If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume.  Applications received without this information may be removed from consideration.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

 

Base Salary Range:

$59,600.00 - $89,400.00

 

At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.


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