Auto Claims Representative: Material Damage Fast Track Unit - Entry Level (Multiple Positions)

  • Utica National Insurance Group
  • New Hartford, NY

Job Description

The Company  

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $1.5B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations including Boston, NYC, Buffalo, Atlanta, Dallas, Columbus, Richmond, and Chicago.

This position may become a hybrid role to the New Hartford, NY office after the initial onsite onboarding and training period.  The start date for this role is anticipated to be Monday, June 17th, 2024.

What you will do

This is an entry-level, fast-paced insurance claims position and is ideal for someone with strong customer service experience, communication skills, detail orientation, and an investigative mindset.  New college graduates are encouraged to apply! Insurance experience is helpful but not required, as this role includes a comprehensive onsite training program. This position has room for growth and could be your start to a rewarding career in the insurance industry where you'll play an important role in helping our customers in their time of need!

Key responsibilities

  • Receive claims assignments consisting of insured and claimant accident reports.
  • Investigate multiple lines claims pertaining to material damage first-party and property damage.
  • Communicate directly with insureds, claimants, shops and others in person, by telephone and through written correspondence. Correspond with the Home Office and other field offices.
  • Check and verify damages, obtain copies of police reports, motor vehicle reports, repair bills, estimates, appraisals, and other information.
  • Determine extent of damages, coverage questions and settlement values by evaluating all the facts developed through investigation.
  • Adjust, negotiate and settle justified claims for proper amounts within authorization or as directed by superior; issue settlement drafts or deny unjustified cl aims as soon as practical (consult with superior on all questionable matters, on all settlements exceeding adjuster’s authorization and on all claims prior to denial).
  • Maintain strict diary on all active files.
  • Follow directives and instructions from Claims Supervisors and superiors.
  • Review and study claim practices, policy coverages, procedures, civil and motor vehicle laws, bulletins, and attend company training classes.
  • Review incoming loss notices and assign accordingly to claim representatives within unit or send to appropriate handling office/region.
  • Provide exemplary customer service.
  • Adhere to mandated state regulations.

What you need

  • Four year degree or equivalent experience.  Insurance related coursework helpful.
  • 2-3 years working in a Claims environment preferred, but not required.
  • Required to obtain state licensing for file handling.
  • Skills associated with this position: excellent verbal and writing skills, investigation, negotiation, decision-making, confidentiality, insurance coverage review.


Required to obtain your license(s) as an adjuster in the state(s) in which you are assigned to adjust claims. Licensing must be obtained within the timeframe set forth by the Company and must be maintained as needed throughout your employment.


Salary range: $37,800 - $45,500

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.



We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

  • Medical and Prescription Drug Benefit
  • Dental Benefit
  • Vision Benefit
  • Life Insurance and Disability Benefits 
  • 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
  • Health Savings Account (HSA) 
  • Flexible Spending Accounts 
  • Tuition Assistance, Training, and Professional Designations
  • Company-Paid Family Leave
  • Adoption/Surrogacy Assistance Benefit
  • Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
  • Student Loan Refinancing Services
  • Care.com Membership with Back-up Care, Senior Solutions
  • Business Travel Accident Insurance
  • Matching Gifts program
  • Paid Volunteer Day
  • Employee Referral Award Program
  • Wellness programs

Additional Information:

This position is a full time hourly, non-exempt (overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. 



Apply Now