Senior Identity and Access Management (IAM) Operations Analyst

  • Duck Creek Technologies
  • United States

Job Description

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. 



Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   


Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  


We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  


If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  


To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 


WHAT WE CALL THIS ROLE: Senior Identity and Access Management (IAM) Operations Analyst 


WHAT YOU’LL DO:  The Senior Identity and Access Management (IAM) Operations Analyst is responsible for supporting day to day activities ranging from identity life cycle management (joiner, mover and leaver), access management and access reviews, automation of processes and help build centralized Identity and Access Management (IAM) program, by leveraging key technologies and IAM best practices. This role reports to the Head of Identity and Access Management & IT Infrastructure Services and plays a pivotal role in the success of the Duck Creek Information Security Strategy. 


As a Senior IAM (Identity and Access Management) Operations Analyst, your key responsibilities would involve managing and maintaining access controls within an organization's IT environment. This typically includes: 

  • Overseeing and enforcing policies related to user access, ensuring compliance with security standards and regulations 

  • Managing the entire lifecycle of user identities, from onboarding to offboarding, ensuring timely provisioning and de-provisioning 

  • Granting and revoking access rights based on job roles, responsibilities, and changes in personnel 

  • Conducting regular audits to identify and address security vulnerabilities, ensuring adherence to industry regulations and internal policies 

  • Responding to security incidents related to identity and access, investigating breaches, and implementing corrective actions 

  • Implementing and managing systems for secure user authentication and authorization processes 

  • Ensuring that security policies related to access and identity are consistently applied and enforced 

  • Collaborating with other IT teams to integrate IAM solutions with other systems and applications. Identifying and mitigating risks associated with identity and access management, and implementing measures to enhance overall security 

  • Maintaining documentation of IAM processes and activities, and generating reports for management and audit purposes 

  • Providing training and awareness programs to users and other IT staff regarding best practices in identity and access management 

  • Experience with IAM in both Cloud- and Hybrid-model environments 

  • Understanding of Cloud Security frameworks and responsibilities 

  • Experience with Identity Governance and Administration (IGA) and Privileged Access Management (PAM) tools (Okta experience highly preferred, or CyberArk and Delinea) 

  • Troubleshoot, identify, and resolve technical identity and access management related issues 

  • Improve identity and access management solutions and systems for protection against evolving threats and efficiency 

  • Coach other members of the organization on the best practices that should be followed in identity and access management 

  • Stay up-to-date on current IAM threats and industry solutions 



  • Degree preferred or equivalent years of practical job experience in a similar function or role  

  • 4+ years of hands-on experience with an IAM governance platform with Okta, CyberArk, or Delinea (Okta Experience highly preferred) in an enterprise environment for both workforce and customers; 4+ years of experience with administration and operating SSO, MFA, Automation, Provisioning, de-Provisioning processes 

  • Demonstrate extensive understanding of IAM concepts such as directory services, SSO, federation, MFA, provisioning, access re-certification, role-based access control (RBAC) and separation of duties (SOD) 

  • Identity management / Identity governance and administration (IGA) technologies 

  • Web Access Management (WAM) technologies 

  • Hands-on working experience with Microsoft Azure, Azure B2C, O-365 and Cloud Infrastructures 

  • Experience or familiarity with information security frameworks and standards such as ISO 27001, NIST CSF, and SOC2 

  • Prior experience implementing an IGA tool and integration with an HRIS system 

  • Must be able to incorporate various critical third-party applications onto the platform for entitlement reviews as well as for user provisioning and de-provisioning 

  • Relevant information security or IAM certifications is a plus 



  • Work Authorization: Legally authorized to work in the country of the job location.  

  • Location: Remote within the United States 

  • Exempt Status: Salary/Exempt 

  • Work Related Travel: Up to 5% annually 



Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  


We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. 


To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 


Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. 


Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. 





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