Underwriting Associate - Underwriting Center

  • CNA
  • Remote, USA

Job Description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.


The Underwriting Associate will be a part of CNA’s Underwriting Center driving the renewal process for an assigned book of business. Our team underwrites a diverse mix of business and industry classes including Manufacturing, Professional Services, Construction, Financial Institutions, Healthcare, Real Estate, Technology, and more. 
This individual will be responsible for the entire underwriting lifecycle, from renewal submission through policy issuance, within delegated authority.  


Performs a combination of duties in accordance with departmental guidelines: 

1. Performs underwriting analysis and documentation to determine risk eligibility in accordance with company guidelines and renewal standards, within assigned Letter of Underwriting Authority. 

2. Handles endorsement requests within delegated authority.  Refers endorsements outside of authority to underwriter with recommended action.  Independently engages agency to clarify intent of endorsement or seek missing information. 

3. Handles renewal book within assigned authority; works independently on renewal book, analyzes exposures/controls, and takes action steps on renewals within assigned authority. 

4. Leveraged as the first-line point of contact to the producers/customers on account related matters. 

5.  Works as a liaison across CNA to resolve issues (billing and collections; risk control; underwriting services; guidance from segment and line of business leaders; underwriting services; operations; subject matter experts)  

6. Documents assigned files ensuring completeness, compliance and quality (correspondence, proposals, endorsements, cancellations, etc.). 

7. Executes on pricing strategy (i.e. business unit pricing tools) in compliance with regulatory and CNA specific underwriting strategies; responsible for documenting pricing rationale. 

8. Expert on systems and workflows.   Serves as a resource to others (train, problem solver, coach) and conduit for feedback to internal underwriting partners. 

9. Keeps current Line of Business strategies, state/territory issues, regulations and trends.  

May perform additional duties as assigned. 


Reporting Relationship 

Supervisor or Manager 


Skills Knowledge & Abilities 

1. Strong time management and analytical skills 

2. Strong interpersonal and communications skills. Ability to effectively interact with all levels of CNA’s internal and external business partners.  

3. Demonstrated ability to work independently on multiple tasks.  

4. Strong capability to advise and coach others.  

5. Demonstrated customer service experience and the ability to interact with a wide variety of people on a daily basis in person and via telephone and email.  

6. Strong knowledge of Microsoft Office Suite as well as other business-related software. 

7. Knowledge of Property and Casualty insurance preferred. 


Education & Experience 

1.  Bachelor’s degree or equivalent experience.  
2.  Typically, a minimum of three years of related work experience. 

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

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