Business System Analyst II

  • AmTrust North America
  • Southington, CT, United States
Full Time

Job Description


The Specialty Insurance Client Service Support Team supports external agents, internal Underwriters and other disciplines as needed.  Agent communication is primarily received via email; this is not a call center. CSST’s mission is to be the single point of contact for our users by providing high quality and innovative support.

This position provides analytical and administrative support to the CSS Client Service Support Team who troubleshoot and resolve external system users operational challenges.  Works with project teams and IT Business Analysts to make sure that the products and/or application development within the rating systems meet the needs of end users.  Responsible for making sure the final deliverables meet project specifications and requirements.  Interacts professionally with both external clients and internal business partners within the Company.

Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.


  • Proficiently manage the resolution of reported issues, balancing the need for customer service and issue resolution with expertise and professionalism.
  • Effectively translate technical concepts into easy-to-understand language to assist clients
  • Accurately and efficiently record all interactions with clients using a Helpdesk management database
  • Analyzes and identifies the sources of application problems and works with IT to successfully resolve application problems
  • Become the subject matter expert for proprietary E&S system functionality
  • Follow policies and procedures regarding the safeguarding of sensitive information
  • Performs other functionally related duties as assigned


Job Requirements:

  • 3-5 years Commercial Property and Casualty Insurance background required
  • Experience working on policy issuance systems with an underwriting Quality Assurance and/or basic end user testing knowledge required
  • BA/BS degree or equivalent work experience is preferred.

Knowledge, Skills and Abilities:

  • Proven ability to multitask, adjust priorities, meet deadlines, and successfully operate in a fast-paced work environment;
  • Ability to follow through and successfully execute tasks while adhering to specified quality standards;
  • Excellent problem analysis, troubleshooting, problem solving and decision making skills;
  • Strong organizational, analytical skills and attention to detail;
  • Possess proactive mindset to seek information to create effective solutions;
  • Proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams and client contacts;
  • Ability to work well independently and as a team member;
  • Excellent interpersonal, verbal and written communication skills;
  • Demonstrated proficiency with Microsoft Office Suite.

What We Offer:

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.  Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice.  Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

This job description is designed to provide a general overview of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.

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