This territory is for Oakland to San Jose, anything in between. Work remotely with a company car!
Primary Purpose: Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims.
Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Create a comprehensive estimate of damages for 1st and 3rd party material damage
Inspect damaged property and complete appropriate estimates and documentation
Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority
Summarize claims in excess of authority and submit to manager for approval
Maintain relations with both internal and external customers
Negotiate settlements, make settlement payments and document all activities in the file
Identify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential exists
Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnel
Develops and maintains an understanding of the material damage procedures and concepts necessary to repair vehicle damages, with an advanced level of understanding of structural, mechanical and suspension damages
Serve as a mentor for other field representatives
Assist with file reviews and file audits
Assist with any special projects
Possess the skill set and ability to perform CAT related duties, including the travel required for this duty
Minimum Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
Valid U.S. State-issued driver's license required
Possess basic knowledge of material damage
Ability to obtain and maintain adjuster licenses as required
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to operate electronic devices including computers, cameras and cell phones
Ability to create estimates by way of estimating software
Possess effective interpersonal skills
Possess effective negotiation skills
Ability to problem solve, resolve conflicts and empathize with customers
Possess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environment
Ability to travel up to 10%
Must possess effective verbal and written communication skills
Must possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)
Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASE
2+ years of experience as a material damage estimator either in the insurance industry or the collision repair industry