MD Field Claims Representative

  • National General Insurance
  • San Leandro, CA, United States
Full Time

Job Description

This territory is for Oakland to San Jose, anything in between. Work remotely with a company car!

Primary Purpose:
Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims.

Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Create a comprehensive estimate of damages for 1st and 3rd party material damage
  • Inspect damaged property and complete appropriate estimates and documentation
  • Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority
  • Summarize claims in excess of authority and submit to manager for approval
  • Maintain relations with both internal and external customers
  • Negotiate settlements, make settlement payments and document all activities in the file
  • Identify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential exists
  • Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnel
  • Develops and maintains an understanding of the material damage procedures and concepts necessary to repair vehicle damages, with an advanced level of understanding of structural, mechanical and suspension damages
  • Serve as a mentor for other field representatives
  • Assist with file reviews and file audits
  • Assist with any special projects
  • Possess the skill set and ability to perform CAT related duties, including the travel required for this duty

Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • Valid U.S. State-issued driver's license required
  • Possess basic knowledge of material damage
  • Ability to obtain and maintain adjuster licenses as required
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Ability to operate electronic devices including computers, cameras and cell phones
  • Ability to create estimates by way of estimating software
  • Possess effective interpersonal skills
  • Possess effective negotiation skills
  • Ability to problem solve, resolve conflicts and empathize with customers
  • Possess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environment
  • Ability to travel up to 10%
  • Must possess effective verbal and written communication skills
  • Must possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)

Desired Skills:

  • Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASE
  • 2+ years of experience as a material damage estimator either in the insurance industry or the collision repair industry


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