02/07/2022

Learning & Development Partner - REMOTE

  • National General Insurance
  • Atlanta, GA, United States
Full Time

Job Description

Job Summary:

The Learning Consultant I is responsible for the delivery of a broad scope of learning initiatives to internal clients by applying professional judgment, knowledge, experience, and a broad perspective. The individual will collaborate with co-workers, subject matter experts, and project managers to design and deliver innovative solutions that support the organizational learning process. The Consultant is responsible for complete end product delivery.

Key Responsibilities:

  • Delivers multiple training modules, interactive facilitation, planning and preparation through a variety of mediums, including in person, pre-recorded, or via virtual meetings
  • Maintains inventory of training programs and formal training received by personnel
  • Coaches students one-on-one as they work through hands-on exercises
  • Assesses training participants individual learning and recommends to employee and/or manager action or training needed to help improve understanding
  • Participates in design meetings as a subject matter expert on training content and electronic management of content materials
  • Supports users on how to use the Knowledge Library
  • Coordinates the initial set-up of classes, which includes reviewing the class list and preparing materials for the class
  • Builds relationships with a broad range of stakeholder groups to provide on-going consultation; Actively works cross-functionally to ensure that learning practices are understood and supported consistently within the learning offerings
  • Ensures that learning governance protocols are followed by learning administration groups

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

  • 2 or more years of related experience
  • Bachelor's degree or equivalent experience

Certificates, Licenses, Registrations

  • None

Functional Skills

  • Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
  • Applies broad industry knowledge to discipline practices, including best practices, to support the business unit
  • Applies broad ability to leverage learned technical skills in support of team objectives
  • Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
  • Applies broad problem solving skills to continuously improve business outcomes
  • Applies broad knowledge of training facilitation and coaching skills

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