The Claims Assistant will provide assistance to claims adjusters by performing a variety of support services. The Claims Assistant position will report to a Supervisor. Maintains a solid understanding of AmTrust’s mission, vision, and values. Upholds the standards of the AmTrust organization.
Performs general maintenance /data entry in the claim files
Assists adjusters in contacting insureds or other involved persons to obtain missing or incomplete information
Performs financial activities to include, but not limited to, issuing payments, request for stop pays, voids and check copies
Receives and/or returns telephone calls and emails as directed by claims adjuster
Generate letters from system/templates
Complete state forms, other jurisdictional requirements and EDI, where applicable
Request file copies for various services to include, but not limited to, medical, legal, recovery and subpoena responses
Coordinate and handle mailing requests to include, but not limited to, standard, overnights and certified/return receipts
Submit referrals for various services
Maintain various reports/logs
Keeps current with market trends and demands.
Performs other functionally related duties as assigned
High school diploma
Thorough knowledge of commercial claim procedures and policies
Ability to take direction and make decisions
Self-organized and detail oriented
Ability to learn new procedures quickly and adapt to a changing environment
Professional telephone demeanor and good oral and written communication skills
Ability to work well under pressure and multi-task in a fast-paced environment
Basic understanding of business technology
Ability to work in a team environment
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time.
What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off. AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Are you looking for a fast-paced career with a respected company that celebrates your achievements and individual success? Do you thrive in a dynamic, collaborative environment of professionals dedicated to finding innovative solutions for our clients?
We are always interested in talking to motivated, ambitious people at any stage of their careers who embrace our entrepreneurial culture and commitment to superior service. If that sounds like you, we definitely encourage you to apply.
The AmTrust Hiring Process is broken down into 7 easy steps:
Search Open Positions
Complete Your Profile and Apply
Recruiter Phone Interview
Interview with Hiring Manager
Welcome to AmTrust!
View our handy infographic for a summary of each step, or read below for more details.
After You Apply
Once you submit your application, a member from our Human Resources department will review your completed profile and resume. If you're well-qualified and appear to be a good fit, you'll be contacted by a recruiter to schedule a phone interview.
The phone interview gives us a chance to get to know you a little better and gives you a chance to ask questions and find out if working with AmTrust really is right for you. Expect your phone interview to last between 30 and 60 minutes. We want to find out about your past experiences and learn more about your goals and plans for your future.
After the phone interview, we'll invite top candidates for an in-person interview with the hiring manager, who ultimately makes the offer of employment to successful candidates.
Receiving an Offer
If you're chosen for the job, you'll get a verbal offer from the Recruiter, followed by a written offer via email with all the specifics. Of course, we hope you'll like what you see and accept our offer. Congratulations! You're well on your way to becoming part of the AmTrust team.
All employment offers are contingent upon successfully passing our standard pre-employment screening process. This can take up to two weeks to complete.
Once you've passed through pre-employment screening, you're officially part of the AmTrust family. We'll be there to support your professional growth and development every step of the way because we succeed as a company when you succeed as an individual. Welcome aboard!
The Fine Print
AmTrust Financial Services and all subsidiary companies participate in the U.S. federal government's E-Verify program and will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. To learn more about the E-Verify program, please click here:
Please note: We receive thousands of applications every month. We aren't always able to answer each applicant personally. But we strive for transparency in the hiring process so you'll know what to expect once you apply.