Claims Assistant

Primary Purpose:

Supports Claims personnel with various tasks relating to the set up and ongoing handling of insurance claims.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Contact loss participants or vendors for information at the request of claims staff
• Create and mail appropriate claim correspondence
• Order records and reports applicable for claims processing
• Assist with workload and workflow management by monitoring claims systems, distributing workload and completing profile updates
• Maintain office supplies for claims staff
• Work on daily maintenance and update of assigned tasks, correspondence, etc.
• Generate various weekly/monthly reports
• Develop a basic understanding of the insurance industry and the organizational relationships of the company
• Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
• Develop a basic understanding of systems and technology used within the company
• Identify customer needs and work to meet those needs using appropriate customer service skills
• Perform other projects and assignments as directed

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED)
• Detail-oriented with strong organizational and planning skills
• Ability to work well under deadlines in a changing environment
• Ability to perform multiple tasks effectively and concurrently
• Possess professional verbal and written communication skills
• Possess skills in customer service
• Possess negotiation skills
• Ability to work effectively independently and within a collaborative team oriented environment
• Possess skills in in decision-making and problem solving
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and internet
• Ability to gains a general understanding of insurance law as it relates to claims

Desired Skills:

• Associate's degree or in-lieu of degree equivalent education, training and work-related experience
• Possess prior claims experience
• Ability to speak Spanish (Bi-lingual)
• Possess a thorough understanding of the NGIC Insurance brand and ability to exhibit the behaviors

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