Supports Claims personnel with various tasks relating to the set up and ongoing handling of insurance claims.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Contact loss participants or vendors for information at the request of claims staff
Create and mail appropriate claim correspondence
Order records and reports applicable for claims processing
Assist with workload and workflow management by monitoring claims systems, distributing workload and completing profile updates
Maintain office supplies for claims staff
Work on daily maintenance and update of assigned tasks, correspondence, etc.
Generate various weekly/monthly reports
Develop a basic understanding of the insurance industry and the organizational relationships of the company
Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
Develop a basic understanding of systems and technology used within the company
Identify customer needs and work to meet those needs using appropriate customer service skills
Perform other projects and assignments as directed
Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED)
Detail-oriented with strong organizational and planning skills
Ability to work well under deadlines in a changing environment
Ability to perform multiple tasks effectively and concurrently
Possess professional verbal and written communication skills
Possess skills in customer service
Possess negotiation skills
Ability to work effectively independently and within a collaborative team oriented environment
Possess skills in in decision-making and problem solving
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and internet
Ability to gains a general understanding of insurance law as it relates to claims
Associate's degree or in-lieu of degree equivalent education, training and work-related experience
Possess prior claims experience
Ability to speak Spanish (Bi-lingual)
Possess a thorough understanding of the NGIC Insurance brand and ability to exhibit the behaviors