Claims Assistant

  • National General Insurance
  • Ontario, CA, United States
Full Time

Job Description

Primary Purpose:

Supports Claims personnel with various tasks relating to the set up and ongoing handling of insurance claims.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Contact loss participants or vendors for information at the request of claims staff
  • Create and mail appropriate claim correspondence
  • Order records and reports applicable for claims processing
  • Assist with workload and workflow management by monitoring claims systems, distributing workload and completing profile updates
  • Maintain office supplies for claims staff
  • Work on daily maintenance and update of assigned tasks, correspondence, etc.
  • Generate various weekly/monthly reports
  • Develop a basic understanding of the insurance industry and the organizational relationships of the company
  • Develop a basic understanding of the functions of other departments, such as Policy Ops and Marketing
  • Develop a basic understanding of systems and technology used within the company
  • Identify customer needs and work to meet those needs using appropriate customer service skills
  • Perform other projects and assignments as directed

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Detail-oriented with strong organizational and planning skills
  • Ability to work well under deadlines in a changing environment
  • Ability to perform multiple tasks effectively and concurrently
  • Possess professional verbal and written communication skills
  • Possess skills in customer service
  • Possess negotiation skills
  • Ability to work effectively independently and within a collaborative team oriented environment
  • Possess skills in in decision-making and problem solving
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and internet
  • Ability to gains a general understanding of insurance law as it relates to claims

Desired Skills:

  • Associate's degree or in-lieu of degree equivalent education, training and work-related experience
  • Possess prior claims experience
  • Ability to speak Spanish (Bi-lingual)
  • Possess a thorough understanding of the NGIC Insurance brand and ability to exhibit the behaviors


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