Claims - Call Center Associate - Monday - Friday 12PM-8:45PM
Cincinnati Insurance Company, Inc.
Phoenix, AZ, USA
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Start your journey with us
The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department.
Starting Range of Pay\:
$35,360 - $41,600; depending on knowledge and skills.
Be ready to\:
handle calls and aid in resolving inquiries from field representatives and external customers
enter claim information from calls into CMS
create and execute reports
route calls for the Headquarters Claims department
work on projects as requested
attend department training
portray a positive attitude through verbal and written communication and job performance
communicate with management to discuss development opportunities
show initiative in assisting other associates
strive to provide excellent service to internal and external customers
Be equipped with\:
excellent written and verbal communication skills
ability to resolve issues through research and communication with supervision and other associates
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Many departments at our Headquarters office and Arizona office, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. Learn More.
The Cincinnati Insurance Companies offer you opportunities to make a difference. Build a career as a trusted, empowered, respected professional and put your talents into action:
operate ethically and apply the Golden Rule to your daily operations
provide solutions that impact lives, enabling independent agents to protect what matters most to their clients
offer service, security and stability to help families and businesses prevent, prepare for and recover from loss
share best practices and our expertise in risk management to harness the power of our industry, making the world around us safer
Our associates receive a comprehensive compensation and benefits package, including a matching 401(k) program.
“Insurance professionals answer a noble calling.”
Steve Johnston, President & CEO
JOIN OUR TEAM
Associates of The Cincinnati Insurance Companies work together to excel by offering agents and policyholders a local presence, unparalleled claims service, loss control consultation services, work-saving technology initiatives, and competitive products, rates and compensation. Choose from the tabs below to learn more.
"For more than 60 years, the efforts and ideas of our associates have driven success for The Cincinnati Insurance Companies. We hire candidates with promise, matching their strengths to positions within the company and providing resources to help them meet professional and personal goals. Our talented, team-focused associates are dedicated to building relationships with independent agents and exceeding their expectations. We help agents keep promises to their clients. Each time we provide exceptional coverage and service that strengthens our agents’ reputations within their communities, we’re also securing our own. Insurance professionals answer a noble calling, providing security, stability and comfort, especially during times of loss. As you learn more about working at The Cincinnati Insurance Companies through this site, I invite you to consider how your values align with ours and how your talents can contribute to our mutual success."
MISSION AND VISION
To grow profitably and enhance the ability of local independent insurance agents to deliver quality financial protection to the people and businesses they serve by:
providing market stability through financial strength
producing competitive up-to-date products and services
developing associates committed to superior service
Our vision is to be the best company serving independent agents.