Regional Sales Manager

Coordinating the enrollment and ongoing management of the Extended Warranty Program in North America. Monitoring Retailer progress against conversion and performance targets and agree any actions required to ensure ongoing growth year on year. Position will require ongoing travel for in store visits in support of the program as well as virtual trainings and/or performance reviews.  The individual will be targeted on unit sales and margins generated by the Retailers under their remit as well as contributing support towards the achievement of the overall regional objectives in overall unit sales, CCP administration fee, underwriting performance, and overall operating profit.

Key Responsibility Areas

• Manage the on-boarding and training of the Retailer network in North America, coordinating the signature of TOBA’s and MRAP’s with the Retailer network and contracts with North America

• Organize and run regular Retailer review presentations as required and produce agreed Retailer Review presentations related to program performance, both sales and loss ratio management.

• Ensure optimal Retailer commitment to the Ancillary, GAP and Extended Warranty Programmes to achieve budgeted sales for 2025

• Ensure efficient management controls are agreed, and followed by the Retailers, including sales and cancelation reporting, remittance and tax documentation.

• Assisting Retailers on sourcing adequate stock to achieve targets, highlighting ideal used car stock profile and opportunities, attending Retailer auctions & supporting overall communication.

• Promoting usage of best practice processes which drive sales growth and overall Realer used car profitability maintaining standards & processes maximizing used car sales and purchases with effective Stock Management.

• Reviewing and auditing dealers as required and in line with CCP or OEM standards & expectation, which includes:
  • Full audit of site and digital representation
  • Correct usage of POSM
  • Adherence to preparation standards
  • Extended F&I Sales training

• Effective support and communication with Retailers and OEM:
  • Attend review meetings with OEM as required
  • Deliver Area Reviews following the agreed template
  • Communicate effectively and on a regular basis
  • Update on Health Check progress on all Focus Dealers.
  • Communicate results against targets
  • Assist Dealers to achieve targets and promote monitory benefits. 
  • Effective use of Reports and key data to promote value of the programme

• • Ongoing support of OEM communications

• When required, attend, and participate in sales meetings held by the Global Account Manager or corporate.  Develop and prepare presentation materials for field trainings, retailer level QBR’s or global business reviews.

• Promptly resolve all administrative queries including Retailer registration and claims issues as required

• Manage own time effectively within the scope of the role, in order to ensure time efficiency against the profit return to CCPE

• Report dealer visits/activity to the Territory Director as required and maintain Outlook Calendar with access provided to the Territory Director.

Responsibilities

• Develop strong business relationships with key contacts at Global, North America, Retailers and other NSC’s as required, and ensure that fully compliant processes are followed at all times

• Use the ‘claims analyzer’ to proactively manage the loss ratio for all accounts in line with CCPE / CCP / AIU / MICL standards.  Analyse claims trends (including early claims incidence, anti-selection, and use of labour rates) to gain agreement to any remedial actions that need to be in place to achieve satisfactory loss ratio

• Ensure that all Retailers are using appropriate ‘Point of Sale’ material in an appropriate manner and in line with local regulatory requirements

• Ensure that the following team administration tasks are completed within set timescales:

• Outlook Calendar

• Sales Reports

• Claims Analyzer
•  
• Expenses

• Business Mileage Return

• Completion of CPD Training

General Responsibilities

• Adhere to Company policies, procedures, and behavioral requirements at all times

• Attend internal/external training courses as required and directed by the Global Account Manager

• Maintain and update a detailed knowledge of CCP products

• Maintain a good standard of dress and personal appearance at all times

• Provide additional support to the Global Account Manager with ad hoc activities when required.

• Ideally graduate or educated to A-level / Higher / International Baccalaureate standard
• Fluent English speaker
• Driving licence (ideally clean) as this role requires extensive travel.

Experience

• Minimum of 10 years in B2B sales role, preferably managing F&I products in the Automotive industry

• Experience of working successfully in North America or English-speaking markets in the retail automotive environment

• Proven experience of managing multiple stakeholders  

• Proven track record of sales and/or coaching in the motor industry and or financial services ideally within a finance company or dealership/dealer group.

• Demonstrate a proactive, professional, customer focused approach to winning sales and developing long-term repeat business with a proven track record in business-to-business sales

• Worked in a small team environment, managing a high workload, and supporting the work of others including people management.

Functional/Technical Competencies

• Maintain a full understanding of underwriting performance statistics and manage Retailer accounts in line with insurer requirement.

Travel

It is expected that this role will require significant  (North American) travel

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include; Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.