03/24/2022

Homeowners Field Claims Representative

  • National General Insurance
  • Schererville, IN, United States
Full Time

Job Description

Primary Purpose:

Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. Serve as a mentor for other field representatives and assist with file reviews and file audits as needed.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Create a estimate of damages for 1st and 3rd party material damage
  • Inspect damaged property and complete appropriate estimates and documentation
  • Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority
  • Summarize claims in excess of authority and submit to manager for approval
  • Maintain relations with both internal and external customers
  • Negotiate settlements, make settlement payments and document all activities in the file
  • Identify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential exists
  • Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnel
  • Performs other duties as directed
  • as a mentor for other field representatives
  • May assist with file reviews and file audits as needed

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience in any combination of the areas: automobile estimates, collision repair and/or insurance environment
  • Possess valid driver licensing and continuing education to keep license current
  • Possess solid knowledge of material damage
  • Possess 3+ years of experience as a material damage estimator either in the insurance industry or the collision repair industry
  • Ability to obtain and maintain adjuster licenses as required
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Ability to operate electronic devices including computers, cameras and cell phones
  • Ability to create estimates by way of estimating software
  • Possess effective interpersonal skills
  • Possess effective negotiation skills
  • Ability to problem solve, resolve conflicts and empathize with customers
  • Possess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environment
  • Ability to travel up to 10%
  • Must possess effective verbal and written communication skills

Desired Skills:

  • Possess solid knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)
  • Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASE
  • Possess 5+ years of experience as a material damage estimator either in the insurance industry or the collision repair industry

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