Director, Operational Risk Management

  • Freedom Financial Network
  • Tempe, AZ, United States
Full Time

Job Description

Job Description The Opportunity: Lendage is growing rapidly, and we are looking for an experienced Director of Mortgage Operational Risk Management ("ORM") to oversee the operational risk management function of our mortgage operations. In this role, you will: - Report directly to the President of the company and play a very significant role in the future growth of the business, by directing all "first line" risk management activities across Lendage. - Develop and implement improved risk management capabilities, through ongoing reviews of policies, procedures, systems, and processes in areas such as: (i) digital/lead acquisition (ii) loan originations and quality control; (iii) loan servicing oversight; (iv) loan sale transfers; and, (v) complaints management, among others. - Partner and collaborate with the leaders of sales, operations, and capital markets functions at Lendage and other business units, in order to ensure a strong culture of risk awareness. How You'll Contribute: - Direct the development and implementation of operational risk management policies and procedures for all areas of our mortgage operations, including marketing, loan origination operations, sales, and servicing. - Maintain a comprehensive understanding of existing and emerging mortgage lending regulatory requirements, operational processes, inherent risks, and internal policies & practices to provide advice to stakeholders. - Partner with appropriate stakeholders to help drive planning and oversight of regulatory change management, in collaboration with Compliance. - Drive state expansion efforts through collaboration with key stakeholders, including the state licensing team. Ensure our operations in all states meet regulatory requirements, including loan product features, consumer websites, marketing materials, sales scripts, underwriting criteria, and closing activities. - Oversee and manage timely reporting of state mortgage call reports, quarterly and annual data to state regulators, and licensing renewals. - Own business responses to federal and state exams and internal and external audits. Coordinate with Compliance, Legal and other stakeholders to ensure adequacy and promptness of responses. - Operate skillfully with reporting software, including Tableau, our Loan Origination System, and a variety of third-party software systems. Work with our reporting and analytics teams to ensure compliant, comprehensive reporting on key ORM metrics and adherence to SLAs. - Oversee key third-party vendor relationships through monitoring the risk exposure of the business in relation to software and services used for operational processing, quality control, and risk management. - Communicate and collaborate frequently with a variety of colleagues and stakeholders across compliance, capital markets, legal, reporting, operations, and executive management. - Anticipate business needs and proactively identify opportunities to improve and strengthen the risk control environment through actionable insights. - Manage a small team through oversight, training, coaching, mentoring, conducting performance reviews, etc. Why This Opportunity Is Unique: This is a challenging, multi-dimensional role that will have a critical impact on the rapid growth of Lendage. You will be looked to as a senior thought leader in risk management and process excellence who will need to educate and influence others in your areas of expertise. If you are looking for your next big opportunity and have an ability to thoughtfully prioritize, direct, and execute on key program management and risk management items under tight deadlines, with an exceptional focus on quality, attention to detail, collaboration and communication, then come join us, as we scale up our business and change the mortgage industry. What You'll Bring: - Results-oriented individual, with a sense of urgency, and an eye towards detail, process management and compliance. - Bachelor's degree with minimum 10+ years in a similar senior operational risk management role for mortgage lending, with an extensive background across many operational aspects of mortgage lending operations, such as underwriting, closing, loan sales, and loan servicing. - Ability to work well independently, as well as in a team environment. Seeks feedback and accepts constructive criticism and coaching on a consistent basis, with a continual desire to get better. - Highly effective communicator/collaborator with the ability to clearly articulate ideas and concepts and ability to build strong relationships at all levels within a fast-paced team environment - Must be able to navigate through ambiguity and frequent change. - Must be well organized and have flexibility with schedule. - A strong drive to perform to tight deadlines and exceed goals. About Us: Freedom Financial Network is a leading digital personal finance company, built to help people. We do what traditional banks don't: Put people first. We believe in treating people like humans, not account numbers. We help everyday people get on, and stay on, the path to a brighter financial future, with innovative technology and personalized support at every step. We help people control expenses, manage debt, save money, plan ahead, and make better financial decisions. By leveraging our proprietary data and analytics and artificial intelligence we offer solutions tailored for each step of a consumer's financial journey, including personal loans, home equity loans, help with debt, and even financial tools and education. With 2,400 employees across California, Arizona and Texas, we have served more than 1 million customers, resolved more than $15 billion in consumer debt and originated $6.5 billion in loans over the course of our 20 years in business. Driven by our core values, we're passionate about supporting our communities and proudly awarded over $500,000 in grants distributed by the Freedom Foundation Fund and the Freedom Family Fund in 2021. We believe in a culture led by diversity, equity, and inclusion, and encourage our employees to bring their full selves to work every day. Our diversity-focused Employee Resource Groups (ERGs) are open to all, whether a member of the ERG community or an ally of the group and we are a member of the Fintech Racial Equity Coalition to address and improve inequality in the fintech industry. And finally, we take great pride in our achievements. This year we topped the list of Best Place to Work by the Phoenix Business Journal, were a top 100 Corporate Philanthropist by the San Francisco Business Times, a 2021 Most Admired Company and a Tech Company with the Best Company Culture by BestCompaniesAz, a 2021 Top Work Places winner by AZcentral and a BuiltIn Best Places to Work winner, to name a few. Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFN's Talent Acquisition leader.

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