Position Summary

What will your job entail?

Physical Demands

• Remaining in a stationary position, often standing or sitting or prolonged periods
• Wearing a headset to make calls.
• Ability to type 35 words per minute.

Competencies

• Building Customer Loyalty:  Uses key principles, acknowledges the person, clarifies the current situation, meets or exceeds needs, confirms satisfaction and takes the heat.
• Communication: Organizes the communication, maintains audience attention, adjusts to the audience, ensures understanding, adheres to accepted conventions, and comprehends communication from others.
• Customer Focus:  Seeks to understand customers, educates customers, builds collaborative relationships, takes action to meet customer needs and concerns, and sets up customer feedback systems.
• Dependability:  Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Product Expertise:  Knows product features, understands marketplace, shares expertise with others.
• Productivity:  Manages workload, works efficiently, meets goals and objectives.
• Quality:  Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services.
• Results Driven: Defines appropriate goals, works toward achieving goals, articulates vision and steps for achievement.
• Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service or idea from prospects and clients.
• Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.

What you get:

• Competitive compensation, generous paid time off (PTO) program and paid holidays
• Consistent, full-time, non-exempt position, with occasional overtime opportunities
• Flexible work model with opportunities to work in a modern office space and from home.
• Comprehensive medical, dental and vision insurance plans
• 401(K) matching contributions and profit sharing
• Life insurance, short-term and long-term disability
• Thorough training with a strong team that sets you up for success.
• Casual dress policy in a modern, collaborative work environment
• Employee recognition program
• On-site fitness center
• Internal promotion opportunities
• Company-matched charitable gifts

Hourly range for this role is $20- $21/hr.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates 

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/. 

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com 

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.