Claims Representative/Senior Claims Representative

Mid-Continent Group, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.

At Great American, we embrace diversity and recognize the immense value that comes from uniting people with different cultures, backgrounds, and experiences to achieve business goals. We are dedicated to fostering an inclusive culture and believe that valuing diversity is a crucial leadership quality. Our objective is to create a workplace where every employee feels included, empowered, and equipped to perform at their highest potential.

Mid-Continent Group is looking for a Claims Representative/Senior Claims Representative to join our diverse claims team. The position will primarily focus on adjusting pollution losses nationwide but will also give you an opportunity to spread your wings into our unique commercial general liability book of business. The preferred candidate will work from one of our downtown corporate locations in Tulsa, Oklahoma or Cincinnati, Ohio on a hybrid work schedule. Remote opportunities will be considered.

The essential job functions and responsibilities include:  

• Manage an inventory of claims of significant size, complexity, or for a specific line of business. Investigate and maintain claims: 
  • Review and evaluate coverage and liability. 
  • Secure necessary information (i.e., reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims. 
• Work toward the resolution of claims files, and attend arbitrations, mediations, depositions, or trials as necessary. 
• Affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority. 
• Convey the complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties maintaining a professional demeanor in all situations. 
• Ensure that claims payments are issued in a timely and accurate manner. 
• Ensure compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements. 
• Work toward becoming a technical expert on a product(s) and/or line of business. 
• Evaluate and make recommendations to executive management on internal and external issues of strategic importance to a product(s) and/or line of business. 
• Plan for and ensure that budget and performance targets are met. 
• Interact with underwriting and marketing regarding claims trend issues. 

Job Requirements:  

• Generally, 6 months to 5 years of experience handling general liability and/or commercial auto losses. 
• Ability to analyze policy coverages. 
• Ownership of the claims handling process and communication. 
• Demonstrate excellent writing, analytical, communication, and organizational skills.
• Bachelor’s degree or equivalent is necessary.  

Company:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.