Job Title: Program Manager - Affiliates
FLSA Status: Exempt
Job Family: Strategy & Operations - Affiliates
Department: Strategy & Operations - Affiliates
Location: Corporate Office (Fort Wayne, IN)
JOB SUMMARY
Manage key projects, product development and implementation across the Affiliates division, and
develop the Affiliates project management protocol, procedures, and execution strategy. Responsible for
managing and coordinating in-depth Affiliates projects and assisting leadership with developing and
maintaining divisional strategy, operations, process improvement, process optimization, product
development, technology, systems, resources, and training. Aligned directly with the company vision to
provide insight for all Affiliates-related operational plan projects and assist leadership in developing,
introducing, and managing the Affiliate product offering and strategic partnerships.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
- Lead in developing and implementing project management and continuous process improvement
across the Affiliates division; provide training on new processes and procedures related to project
management and process optimization.
- Lead in developing and implementing strategic plans within the Affiliates division; ensure projects
are delivered on time, on budget, and meet design specifications.
- Lead in developing and maintaining Affiliates databases, manuals, systems, and training
resources that assist staff, agents, and others in acquiring and retaining profitable business and
ensuring compliance with all applicable laws and regulations.
- Provide Affiliates division and agency force with easy-to-use, value-added tools, including
templates and technologies that assist in account acquisition and retention.
- Coordinate and manage integrated (internal and external) Affiliates plans to meet specific
departmental and organizational objectives.
- Work collaboratively and cross-functionally with managers and staff to facilitate project
development and successful implementation.
- Deliver high-quality, timely communications, displaying an understanding of audience needs and
motivations and identifying the appropriate channels and formats for communication.
- Participate and provide input in regularly scheduled departmental meetings involving collective
decision-making and strategic planning.
- Effectively and professionally communicate Affiliates information to staff, agents, and other
company personnel.
- Deliver actionable Affiliates intelligence to management.
- Produce accurate documentation of system requirements and process development on all
assigned projects.
- Complete other projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform
each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Ability to build collaborative and effective project teams.
- Possesses a strong ability to multitask, collaborate on, and balance projects.
- Ability to exercise judgment within procedures and practices to determine appropriate action.
- Ability to plan, manage, and administer complex research projects.
- Demonstrate strong interpersonal skills at all levels of the company.
- Demonstrate knowledge of IT systems and data management reporting tools.
- Strong research, organizational, analysis, and summarization skills.
- Excellent customer service, time management, and analytical skills.
- Effective verbal, written, and listening communication skills.
- Must be able to develop creative solutions to problems and be comfortable working in a fluid
environment.
- Must be able to instruct and train others and support other teams within the Affiliates division.
- Must have the ability to handle difficult situations diplomatically.
- Must know company workflow and functions of other departments.
- Maintain knowledge of current and emerging technologies on systems used within the Affiliates
division and the company.
- Effectively interface with external contacts, Brotherhood employees, managers, and department
staff members.
EDUCATION AND/OR EXPERIENCE
List Degree Requirement, Years' Experience, and Certifications
Education and/or Experience
- A bachelor’s degree in business administration or a related field is required.
- Three to five years of experience in sales, marketing, operations, underwriting, business analysis,
or project management, preferably in insurance, is required.
- One or more professional insurance (CPCU, CIC, or other similar designation) or project
management designations recognized and respected by agents and our industry are desired.
Terms and Conditions
This description is intended to describe the general content of and requirements for the
performance of this position. It is not to be construed as an exhaustive statement of duties,
responsibilities, or requirements.
Because the company’s niche is the church and related ministries market, and because effective
service requires a thorough understanding of this market, persons in this position must be
familiar with church operations and must conduct themselves in a manner that will neither
alienate nor offend persons within this target niche.
Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this
position description in any way the company desires. This job description in no way implies that
these are the only duties, including essential duties, to be performed by the employee occupying
this position. This position description is not an employment contract, implied or otherwise. The
employment relationship remains “at-will”.