Senior Claims Representative/Claims Specialist

Mid-Continent Group underwrites specialty commercial insurance products and specializes in general liability, commercial auto, umbrella, and inland marine coverages. With a long history of financial strength and stability, Mid-Continent Group is rated "A+" (Superior) by A.M. Best.

Mid-Continent provides a competitive salary with annual salary reviews. Our benefits package includes: health, dental, vision, life, disability, paid time off, 401(k), retirement plan, employee stock purchase plan, and tuition reimbursement, including incentive bonus awards for completion of certification courses.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.

At Great American, we embrace diversity and recognize the immense value that comes from uniting people with different cultures, backgrounds, and experiences to achieve business goals. We are dedicated to fostering an inclusive culture and believe that valuing diversity is a crucial leadership quality. Our objective is to create a workplace where every employee feels included, empowered, and equipped to perform at their highest potential.

Mid-Continent Group, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine and Umbrella products.

Mid-Continent Group is looking for a Senior Claims Representative/Claims Specialist to join their Multi-Peril Claims team. This individual will work a hybrid schedule from one of our downtown corporate locations in Tulsa, Oklahoma or Cincinnati, Ohio. Remote opportunities will be considered.

Essential Job Functions and Responsibilities:

• Manage an inventory of claims of significant size and complexity. 
• Investigate and maintain claims:
  • Evaluate coverage and liability.
  • Secure necessary information (i.e.: reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims.
• Actively work toward the resolution of claim files.
• Attend arbitrations, mediations, depositions, or trials as necessary.
• Affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
• Convey the complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties while maintaining a professional demeanor in all situations.
• Ensure compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements.
• Evaluate and make recommendations to executive management on internal and external issues of strategic importance to a product(s) and/or line of business.

Job Requirements:

• Generally, 3-10 years of experience handling commercial general liability claims is required. Experience with commercial auto losses will be considered.
• A successful candidate will be able to demonstrate strong writing, analytical, communication, and organizational skills.
• Ability to travel as needed.
• Bachelor’s Degree or equivalent experience is required. A Juris Doctor degree is encouraged.

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