Part-Time Billing and Collections Representative

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

Since 1989, National Interstate Insurance has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/) 

National Interstate Insurance is looking for a part-time Billing and Collections Representative to join their team. This individual will work a hybrid schedule out of the Richfield, Ohio office.

Essential Job Functions and Responsibilities

• Performs a variety of routine and non-routine clerical/accounting functions, in accordance with procedures.  May provide support in one or more areas (i.e., direct bill, agency bill, general accounting, accounts receivable, etc.).
• Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance. 
• Utilizes working knowledge of multiple billing and/or policy applications and processing procedures to effectively service customer inquiries of a complex nature.
• May follow-up on complex delinquent accounts including communication with collection agencies and other entities.
• Reconcile payments/receipts with account information.
• Fosters and builds relationships with other departments and/or outside agencies to resolve problems, using both written, inbound and outbound phone support.
• Prepares account analysis, reviewing the entire relationship across one or more billing systems and may gather data to compile reports and/or create ad hoc reports.
• Complies with appropriate regulations and/or company policies and guidelines.
• Provides guidance and assistance to lower-level positions, as well as serving as a back-up to others.
• Performs other duties as assigned.

Job Requirements

Education: High School Diploma or equivalent.

Experience: Generally, a minimum of 3 years of experience in accounting support functions.

Scope of Job/Qualifications: Possesses advanced organizational abilities to manage multiple tasks efficiently. Knowledge of relevant state and federal regulations and company policies/guidelines related to insurance accounting. Strong attention to detail organizational skills, and problem-solving abilities. Demonstrates interpersonal and communication skills. Proven ability to handle confidential information with discretion. 

Company:

Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs.

We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees.

Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.