Commercial Casualty Adjuster - Represented

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Responsible for the settlement of assigned claims within a stipulated monetary authority and ensuring that all are concluded promptly, equitably and economically within the provisions of the policy contract, in accordance with the damages presented, Company Best Practices and legal regulations.

The cases handled may require an extensive coverage investigation along with evaluation of moderate to complex coverage issues. The cases handled will be of moderate to serious nature and may require extensive review of injuries and treatments more serious than a basic soft tissue injury. ​

Position Responsibilities:

• Upon receipt, reviews each claim to evaluate coverage and exposure issues and sets appropriate reserves.
• Contacts insureds and claimants within established corporate guidelines to provide notification of assignment of the claim and to begin the settlement process.
• Handles questions on coverage with a reservation of rights letter and/or non-waiver agreement. Advises the Underwriting Department of adverse findings regarding insureds and/or coverage.
• Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.
• Must obtain and maintain current licenses required in all assigned states. Must complete required continuing education requirements in assigned states in a timely manner.

Position Qualifications:

Internal Applicants:

A minimum of three (3) years property casualty claims adjusting experience including at least 6 months of bodily injury claims adjusting.

External Applicants:

Minimum of four (4) years of auto claim adjusting experience including at least 1 year of experience with evaluation, negotiation and settlement of bodily injury claims of a complex nature.

• Demonstrate in-depth knowledge of laws and regulations relating to the insurance industry and assigned states, proficiency in all areas of claim handling including a high level of expertise in evaluation, negotiation and settlement of bodily injury claims.
• Must have excellent analytical, planning and organizing skills.
• Must have excellent written and verbal communication skills.
• Must have the ability to deal with conflict in an effective manner.
• Workload could vary greatly based on volume. Must be able to work effectively amid constant interruptions and be able to meet deadlines.
• Must use tact in diplomatically dealing with agents, insureds, claimants, attorneys and others. This job requires a high degree of tolerance.
• Must make decisions quickly and with minimal supervision. Decisions made have a considerable human and financial consequence for the Company and for claimants
• This is an in-office position in either Birmingham, Dallas, Alpharetta, Lake , Mary or McAllen

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.  

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. 

Kemper will never request personal information, such as your social security number or banking information, via text or email. If you receive such a message, delete it