Client Services Specialist

Company:

Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere?  Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that. 

The Client Services Specialist, provides excellent customer service to agents, insureds, claimant, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Directs callers and emails to the appropriate individual or department. Provides contact information for agents, affiliated companies, etc. as appropriate. Supports various business units by handling daily workflow transactions, including misdirected or returned emails, indexing, submission preparatory work, and basic correspondence.

This position will be with National Indemnity Company in Omaha, NE and hybrid eligible after six months of employment. This position is not eligible for employer visa sponsorship.

What will you do?

• CUSTOMER SUPPORT: Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies.

• UNDERWRITING SUBMISSION SUPPORT: Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures.

• CUSTOMER INFORMATION UPDATING: Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.

• LOSS RUN REQUEST HANDLING: Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures.

What are we looking for?

• High school diploma or GED and two years college or equivalent work experience.

• One or more years work experience.

• Ability to perform basic math

• Ability to operate proficiently a personal computer and related software such as Microsoft Office (Excel, Word, etc.)

Who would excel in this role?

• Someone with excellent customer service

• Someone who has positive and effective customer service

• Ability to pay attention to detail

• Superior English, grammar, spelling, punctuation and sentence structure

• Superior oral and written communication

• Someone having excellent oral and written communication with all levels of the organization and with Agents

• Enjoys reading and writing documentation

• Has strong active listening skills

• Someone who can work independently

• Strong ability to organize time and resources and handle multiple high priorities

• Ability to work well with others

• Someone who will maintain confidentiality

• Ability to work with detail with accuracy

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!