Client Support Specialist

Overview: As a Client Support Specialist, you will partner with Guardian General Agencies to enhance the customer experience with existing clients.  You will provide a high level of support to customers, agents and brokers on inforce policies.

You are:

• A strong communicator who can break down complex concepts into simple language
• Excellent Relationship Management/Client Relations skills
• Demonstrate abilities in time management, including managing multiple projects and meeting strict deadlines
• Highly energized, motivated self-starter with critical thinking skills

You will:

• Collaborate with General Agents, Financial Representatives, and staff members to help service clients
• Assist with policy issues and provide problem resolution
• Identify potential sales and planning opportunities
• Review policy information and run inforce illustrations
• Deliver high level of support to clients, agents and brokers
• Cultivate and maintain strong relationships with our consumers, financial advisors, and other stakeholders.

You have:

• 3+ years insurance experience and strong life insurance knowledge
• Life and Health Licenses
• College Degree or relevant work experience
• Excellent analytical, verbal, and written communication skills, with a strong sense of accountability
• Must be detailed oriented, able to follow processes and procedures and document effectively  
• Possess excellent time management skills 
• Must be able to work independently and as part of a team

Location: Bethlehem, PA, Pittsfield, MA or Holmdel, NJ

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.