Administrative Service Coordinator

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

Location Requirement: This position is eligible to work a hybrid schedule from the Des Moines Metro Area.

Resolves tenant inquiries through prioritization and escalation process. Handles property management work order requests and serves as a point of escalation. Creates, implements, and maintains a switchboard, accounts payable, and work order training program. Supports property management functional financial credit/debit entries and manages supplier invoices, processes payments, and tracks receivables. Develops and implements a property management data matrix. Develops a summary report for work orders and accounts payable.

Essential Functions:

• Resolves tenant inquiries through prioritization and escalation process.

• Handles property management work order requests and serves as a point of escalation.

• Sends notices, reminders, and updates to tenants regarding policies, events, and maintenance schedules

• Answers incoming switchboard calls for internal and external customers and routes to correct areas within the company to ensure accurate transfer rates.

• Provides process improvement feedback to leader to support continuous improvement

• Creates, implements, and maintains a switchboard, accounts payable, and work order training program for Administrative Services Associates.

• Maintains a centralized source of information for service level agreements and procedures

• Continuously reviews relevant data to ensure training program accuracy and efficiency

• Supports property management functional financial credit/debit entries and manages supplier invoices, processes payments, and tracks receivables

• Prepares a work schedule for the administrative services team.

• Provides backup for answering tenant emails and phone calls as needed

• Provides administrative support to facilities leaders to ensure effective communication

• Develops and implements a property management data matrix with predetermined parameters for team utilization.

• Analyzes the various software utilized by the department and assess the breakdown analytics.

• Investigates how property management data analytics drives and changes our training and business process

• Develops a summary report for work orders and accounts payable for data accuracy

• Investigates call recording and audits transfer rate accuracy.

• Establishes KPI's and/or metrics that connect to the department and company goals

• Develops new or adjusts existing switchboard processes for region support

Education & Experience:

• High school diploma or equivalency

• Four years of customer service, facilities or office support, or related experience

• Prior experience with accounts payable and accounts receivable preferred

• Experience or training in facility management preferred

• Bachelor’s degree may be considered in lieu of some of the experience requirement

Knowledge, Skills, & Abilities:

• Good knowledge of insurance business process and administrative functions preferred

• Good computer skills, including Word and Excel

• Knowledge of building automation, CMMS Software preferred

• Excellent customer service

• Excellent written and verbal communication

• Ability to handle difficult conversations and de-escalate upset callers

• Accurate data entry skills

• Excellent organization skills

• Ability to multi-task and handle interruptions

The hiring salary range for this position will vary based on geographic location, falling within either the $50,073.00 - $68,995.00 range or the $55,191.00 - $76,061.00 range. A hiring range represents a subset of the full salary range.  The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs. 

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.