Responsible for providing technical support, troubleshooting, analysis, and training for insurance applications to independent agent partners, employees, and customers through phone, email, and in-person communication.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide technical support to end users on various issues relating to insurance software applications through prioritization, documentation, and resolution.
Log, track, and test system bugs and feature enhancements while providing status updates and workarounds to end users.
Assist in root cause analysis resulting in interaction with business analysts, developers, and key business resources for appropriate and timely solutions.
Create new user accounts in a timely manner with respect to all security requirements.
Assist in mass communication to end users for product rollouts, new features, outages, and best practices.
Assist in creating written and visual training material for appropriate user education.
Attend budgeted training seminars to gain knowledge and skills required to grow and excel in fulfilling the responsibilities of this role.
Complete other projects as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must possess strong customer service skills including clear written and verbal communication.
Must work well in a team environment through open communication and collaboration.
Must demonstrate patience working with people struggling to learn technical systems.
Interface effectively with external contacts, Brotherhood employees, managers, and other staff members.
EDUCATION AND/OR EXPERIENCE
Associate's degree in Information Technology, Business, or related field of study is required.
Bachelor’s degree is preferred.
One year of work with computer systems, business analysis, or software support is desired.
Insurance industry background is desired.
Technology and/or Insurance Certifications (A+, ITIL, CPCU, CISR, Agile Development, etc.) are a benefit.
Terms and Conditions
This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Because the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche.
Brotherhood Mutual Insurance Company reserves the right to modify, interpret, or apply this position description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.
We believe Christian churches, schools, and ministries should get to focus on their calling, without being distracted or weighed down by complicated matters like insurance. That’s where you come in.
We’re building a creative, capable team of people who want to find purpose in what they do. Every employee – from Building and Grounds, to Claims, to IT – has a hand in providing the compassionate service we’ve come to be known by.
The list of ministries we have the honor to serve grows every day, and so does our passion for our mission. New, exciting challenges lie ahead – new territories, new ways of doing ministry, new opportunities to bear the burdens of Christian ministries across the country. Will you join us?
Competitive pay and time off
Profit sharing through E.P.I.C. program
Full Medical/Dental/Life insurance
Generous Employer HSA deposit
401K employer match
Designation incentive program
Adoption assistance benefit
Streamlined on-boarding process
Bonus personal day for community service
Professional development opportunities (conferences/training)
Ongoing internal training and development
Mission trip matching donation
Career advancement opportunities
Robust wellness program
Insure more than 60,000 ministries
Voted one of Indiana’s “Best Places to Work”
A- (Excellent) financial strength rating by A.M. Best
More than $500M in Direct Written Premiums in 2018