Field Claims Representative

  • acuity INSURANCE
  • Remote (Chicago, IL, USA)
Full Time Claims

Job Description


We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Acuity is seeking an experienced Field Claims Representative to investigate and resolve Commercial and Personal Lines claims with empathy, passion, and a sense of urgency. The candidate should have experience in handling multiline claims, especially Trucking, Commercial Auto, and Litigated claims.

This position is expected to be a resident within the greater Chicago, IL metro geographic area. Acuity looks to our Field Claims Representatives to handle the entire claim from the investigation of a loss, to the determination of coverage and liability, to disposition including litigation if necessary.


  • Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment

  • Completes a thorough investigation to determine coverage, assess liability and evaluate damages

  • Conducts investigations and provides customer follow-up in person 

  • Evaluates, revises or recommends reserve changes

  • Inspects and determines property damage
  • Understands basic anatomy, medical terminology and has ability to decipher medical records and bills 
  • Identifies and pursues all subrogation opportunities
  • Employs customer service concepts and requirements
  • Identifies potentially fraudulent claims and promptly refers them to the SIU
  • Maintains a sense of urgency while implementing proactive claim handling plans and procedures
  • Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial
  • Handles all claims as assigned, including claims in  other districts as requested
  • Maintains positive attitude
  • Always represents the Company in a professional manner
  • Maintains company property in good working order, requests new equipment and secures authorization for repairs
  • Maintains working relationship with field sales force and underwriting department in securing and giving information on claims and regarding the risk desirability of insureds
  • Supervises and directs defense attorneys in preparing a case for trial, including attending mediations and depositions
  • Must have a valid driver's license and an acceptable motor vehicle record to operate a corporate vehicle 
  • Regular and predictable attendance.
  • Performs other duties as assigned



College degree or equivalent


Minimum 5 yrs of Multi line claim adjusting, preferably in the field       


  • Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures
  • Good written and verbal communication skills
  • Organizational and time management skills
  • Basic understanding of state statutes and case laws
  • Customer service oriented
  • Efficient use of laptop and associated software, including e-mail and word processing
  • Work independently

 This position is classified as exempt.






Bachelors or better.



5 years: Multiline claim adjusting experience, preferably in the field

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