The Customer Service Representative oversees the servicing of policies for Global Marine’s marine clients.
Managing Inbound Calls
Receive inbound calls including transferred calls from current clients
Place outbound follow-up calls for various reasons or documents
Answer questions about the product details, the company, and issues with account for the clients.
Assist clients with any technical issues experienced with website and escalate any issues to management appropriately.
Perform account maintenance activities
Meet Quality Assurance Requirements and other key performance metrics.
Process all endorsements, diary information, follow up if necessary, answer questions/concerns for client.
Upon notification from Accounting that an account is past due, contact the insured via email for payment.
Upon renewal, shop markets if necessary for price & coverage. Communicate with the producer, the client and the carrier.
Other Administrative Tasks
Perform other job duties as they may be assigned including but not limited to processing renewals, scanning data into Navigator, etc.
Maintain a working knowledge of underwriting guidelines of multiple markets to properly service accounts.
The formal education and experience for a Customer Service Representative can vary. However, the following are commonly required for this position:
Demonstrated strong decision-making ability
Excellent communication skills, both verbal and written
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Flexibility with daily tasks
Fast and accurate typing skills
Ability to learn and navigate new software quickly
Strong ability to organize and prioritize
Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections
Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients over the phone
Must have a P & C Insurance License
Proactive with a positive attitude
Watercraft knowledge and/or boating experience
Flexible work hours during the boating season
2 years of insurance experience
P/L Licensing a plus
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.