08/18/2022

GLB Key Account Manager (14704)

  • Globe Life Family Heritage Division
  • McKinney, TX, United States
Full Time

Job Description

Job Summary

The key account manager is responsible for handling the most important client accounts in a company. These accounts make up the highest percentage of company income, and the key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and help the client succeed. The key account manager will also bring in new business from existing clients or contacts and will develop new relationships with potential clients.

Primary Duties & Responsibilities

  • Developing a solid and trusting relationship between major key clients and company
  • Resolving key client issues and complaints
  • Developing a complete understanding of key account needs
  • Anticipating key account changes and improvements
  • Managing communications between key clients and internal teams
  • Managing account team assigned to each client
  • Strategic planning to improve client results
  • Negotiating contracts with the client and establishing a timeline of performance
  • Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
  • Collaborating with the sales team to maximize profit by up-selling or cross-selling
  • Meeting all client needs and deliverables according to proposed timelines
  • Analyzing client data to provide customer relationship management
  • Participate in client and industry events as needed. This also includes finalist presentations.

Required Skills:

Knowledge, Skills, & Abilities

  • Able to multitask, prioritize, and manage time efficiently
  • Goal-oriented, organized team player
  • Self-motivated and self-directed
  • Excellent interpersonal relationship skills
  • In-depth understanding of company key clients and their position in the industry
  • Eager to expand the company with new sales, clients, and territories
  • Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
  • Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills.
  • Strong negotiation skills, with ability follow-through on client contracts
  • Ability to multitask and manage a block of clients
  • Proven results of delivering client solutions and meeting sales goals
  • Reliable and predictable attendance of your assigned shift
  • Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying
Required Experience:

Education & Work Experience

  • Bachelor's degree in marketing, business administration, sales, or relevant field; Master's degree preferred
  • Four to five years' previous work experience in sales, management, key account management, or relevant experience


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