Customer Service Representative

  • Gallagher
  • Brownsville, TX, United States

Job Description

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 160 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.

Customer Service Representative

Job Duties & Responsibilities:
  • Communicate critical policy documents to our customers and agents
  • Provide world-class customer service to our customers and agents
  • Understand, follow and enforce the Underwriting Guidelines
  • Document customer complaints
  • Learn all product knowledge
  • Effectively operate the system; managing policies, processing payments, providing accurate information, etc.
  • Provide estimates, quotes, process payments, policy revisions, and upselling
  • Refund Inquiries
  • Print / Provide Insurance Documents (Notices / Renewals)
  • Lien holder Requests
  • Letter of Experience Requests
  • Troubleshoot Web Portal Access
  • Provide General Information on Pronto Products
  • Perform outbound calls to customers to complete monthly surveys
  • Other duties as assigned

Education & Experience Requirements:
  • 1 year of customer service, sales or call center environment exp (preferred)
  • Limited Lines License to quote or re-quote Required
  • Bilingual English & Spanish (must)
  • Excellent communication skills both oral and written
  • Planning, Organizational Skills and Detail Oriented
  • Service Mentality
  • All Pronto products knowledge
  • Extended Hours of Operation
  • Must have High School Diploma or GED

Pronto Insurance offers our Full Time Employees the following benefits:
  • Medical, Dental, Vision Plans
  • Disability & Life Insurance
  • 401(k) Retirement Plan
  • Paid Vacations, Personal Days & 6 Paid Holidays!
  • High school diploma
  • Minimum of 1 or more years of customer service experience
  • Strong typing and basic computer skills
  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Work Traits:
  • Good verbal communication skills
  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
U.S. Eligibility Requirements:
  • Submit an application and resume/CV online to be considered.
  • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.
  • Willing to execute RPS' Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Additional Information

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