Customer Care Center - Account Technician Commercial Lines
Cincinnati Insurance Company, Inc.
Fairfield, OH, USA
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Start your journey with us
The Cincinnati Insurance Companies' Customer Care Center is currently seeking an account technician to assist the
commercial account managers by servicing policyholders of the Cincinnati Customer Care Center on behalf of our independent agents.
Starting rate of pay\:
Be ready to\:
underwrite and process requests received from policyholders
use technology and resources to complete tasks and policy renewals
maintain an assigned territory size and volume
maintain overall quality and efficiency of work performed within the team
process renewals, endorsements and/or certificates of insurance\:
- receive, analyze and issue requests via assigned task, mail, phone, fax or email
- create master certificates when necessary based on lines of business written
- follow up on requests and initiate renewal activities when certificates are required
meet high demand of requests within stated service standards while maintaining accuracy
Be equipped with\:
the ability to clearly communicate using both oral and written communications with policyholders and certificate holders
the ability and willingness to collaborate with others, which includes being flexible and open to change
analytical and decision-making skills, including strong attention to detail and accuracy
the ability to work independently under time constraints while recognizing when to ask for assistance
high school diploma required, associate's or bachelor's degree preferred
the ability to pass the Property & Casualty Licensing exam
maintain license through continuing education according to state requirements
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.
Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We provide equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation
, gender identity and transgender status
; religion; national origin; age; disability;
military service; veteran status; pregnancy; AIDS/HIV or genetic information;
The Cincinnati Insurance Companies offer you opportunities to make a difference. Build a career as a trusted, empowered, respected professional and put your talents into action:
operate ethically and apply the Golden Rule to your daily operations
provide solutions that impact lives, enabling independent agents to protect what matters most to their clients
offer service, security and stability to help families and businesses prevent, prepare for and recover from loss
share best practices and our expertise in risk management to harness the power of our industry, making the world around us safer
Our associates receive a comprehensive compensation and benefits package, including a matching 401(k) program.
“Insurance professionals answer a noble calling.”
Steve Johnston, President & CEO
JOIN OUR TEAM
Associates of The Cincinnati Insurance Companies work together to excel by offering agents and policyholders a local presence, unparalleled claims service, loss control consultation services, work-saving technology initiatives, and competitive products, rates and compensation. Choose from the tabs below to learn more.
"For more than 60 years, the efforts and ideas of our associates have driven success for The Cincinnati Insurance Companies. We hire candidates with promise, matching their strengths to positions within the company and providing resources to help them meet professional and personal goals. Our talented, team-focused associates are dedicated to building relationships with independent agents and exceeding their expectations. We help agents keep promises to their clients. Each time we provide exceptional coverage and service that strengthens our agents’ reputations within their communities, we’re also securing our own. Insurance professionals answer a noble calling, providing security, stability and comfort, especially during times of loss. As you learn more about working at The Cincinnati Insurance Companies through this site, I invite you to consider how your values align with ours and how your talents can contribute to our mutual success."
MISSION AND VISION
To grow profitably and enhance the ability of local independent insurance agents to deliver quality financial protection to the people and businesses they serve by:
providing market stability through financial strength
producing competitive up-to-date products and services
developing associates committed to superior service
Our vision is to be the best company serving independent agents.