08/18/2022

Senior Middleware Engineer

  • Gallagher
  • Rolling Meadows, IL, United States

Job Description

Arthur J. Gallagher & Co., one of the world's largest insurance brokerage and risk management services firms, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services to clients around the world. If you're looking for a professional career with an industry leader then you have come to the right place. Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.
Position Summary The Sr. Middleware Specialist will be responsible for administering and maintaining specified multi-tier applications and services to include installation, configuration, monitoring, planning, deploying, troubleshooting, and issue resolution. They will be the subject matter expert (SME) for multiple applications/environments and will provide guidance and recommendations regarding those application/environments.
Essential Duties and Responsibilities
  • Design, construct and support middleware infrastructures that meet the requirements for organizational IT initiatives.
  • Troubleshoot and resolution of complex problems within the infrastructure.
  • Work on designing/implementing/automation procedures for deployment, configuration, patching and upgrading of systems and applications.
  • Conduct analysis of production systems and performance testing results to identify areas of improvement within the application or infrastructure.
  • Conduct feasibility studies for existing and emerging middleware technologies.
  • Provide mentoring and guidance for mid and junior level staff, offering feedback targeted at individual development.
  • Work closely with vendors, internal groups and outside agencies to provide technical leadership and solutions.
  • Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
  • Refine and automate regular processes, track issues, and document changes.
  • Provide 24x7 support for critical production systems.
  • Perform scheduled maintenance and support release deployment activities after hours.
  • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
  • Actively monitor remedy queues and ensure labor is equally spread throughout expertise areas and to speak for availability during project meetings to ensure coverage.
Skills and Qualifications
  • Bachelor's degree in engineering and related fields desired but not required.
  • Azure\AWS Cloud certification highly desired but not required. Extensive experience in cloud technologies in lieu of certifications.
  • Extensive knowledge of Windows Server 2012 and higher.
  • Minimum of 10-15+ years systems administration experience.
  • Thorough understanding of networking connectivity and load balancing.
  • Experience or familiarity with IIS, HTML, Java and Web Logic
  • DevOps experience or familiarity with application deployments through change management and the CI/CD process.
  • Strong experience on failover, high availability, disaster recovery, business continuance.
  • Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to firewall, load balancer, proxy, and others.
  • Self-motivated, able to work and solve problems independently, and takes initiative.
  • Experience working with Windows server, including Active Directory.
  • Demonstrated ability to understand and create infrastructure diagrams.
  • Knowledge of Web Services and Services Oriented Architecture is desirable.
  • Ability to work collaboratively in a team environment.
  • Excellent written and verbal communication.
  • Detail oriented with strong organizational skills.
  • Excellent customer service skills and service orientation.
  • Ability to communicate effectively to both technical and non-technical audiences in written and non-written formats.
  • Ability to effectively interface with technical and nontechnical staff at all organizational levels.
  • Working with code to bring advancement of continuous integration/deployments.
  • The ability to think out of the box and offer new ideas and opinions.
  • A fan of automation with the ability to bring additional knowledge around this topic to our team.
  • Thrive in a collaborative environment and are overall fun to be around.
  • Prior experience with SharePoint, TFS, Dynatrace/Application Performance Monitoring tools.

U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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