SB KA Manager of Account Management - Phoenix, AZ

  • UnitedHealth Group
  • Phoenix, AZ, United States
Full Time

Job Description

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Great account management is the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Management of the Account Management and Service Consultant staff for the UnitedHealth Care Key Accounts responsible for customer retention and NBEA sales in the 100 to 5,000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.

Primary Responsibilities:


  • Manage and monitor client assignments
  • Training of account management staff, new hire and ongoing
  • Maintain an acceptable level of persistency in teams book of business
  • Personnel development and management
  • Set teams strategy to achieve goals
  • Direct and manage service plan

Relationship Building:

  • Build and maintain key client and producer relationships
  • Develop and maintain key internal relationships
  • Present a positive image of UnitedHealth Group to the marketplace

Product Knowledge:

  • Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
  • Working knowledge of Enterprise/ancillary product lines
  • Ability to identify and communicate the need for improvements in UnitedHealth Care products and services

Healthcare Knowledge:

  • Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
  • In-depth healthcare knowledge, understands important trends
  • Demonstrates knowledge of competitors strengths, weaknesses and strategies
  • Understands medical management operations and strategies

Financial and Underwriting:

  • Understands financing methodologies and strategies (fully insured, ASO)
  • Thorough knowledge of UnitedHealth Care underwriting principles and practices
  • Possesses basic math skills
  • Can explain and justify a renewal rate to customers
  • Understands and can communicate the drivers of healthcare costs
  • Understands the drivers of fees and liabilities

Internal Operations & Capabilities:

  • Understands UnitedHealth Care information systems capabilities and strategies (COSMOS, UNET)
  • Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the company
  • Extensive knowledge of internal people, roles/responsibilities and processes

Relationship Building:

  • Ability to build and maintain strong multilevel client and producer relationships
  • Ability to build and maintain strong internal relationships
  • Ability to work well in cross-functional teams

Customer Focus:

  • Ability to successfully implement client accounts
  • Consistency models a customer-focused approach
  • Effectively manages difficult service situations to a positive result
  • Ability to deal with sophisticated customers and brokers/consultants
  • Anticipates problems and develops contingency plans
  • Ability to customize existing marketing tools to meet the individual needs of a client

Personal Attributes:

  • Consistent performer
  • Ability to multi-task
  • Ability to grasp new ideas and products
  • Solid communication skills (written and verbal)
  • Highly effective strategic planning abilities
  • Solid presentation skills
  • Consistently demonstrates flexibility
  • Excellent planning and organization skills
  • Consistently models a customer-focused approach
  • Ability to influence and negotiate complex situations
  • Complex problem solving ability


  • Ability to recruit, hire and monitor staff
  • Solid training skills
  • Ability to manage a budget
  • Ability to set and execute office strategy to achieve goals
  • Ability to consistently manage and direct cross-functional teams to successful outcomes
  • Solid personnel development and management skills
  • Ability to mentor staff
  • Ability to direct and manage service plans
  • Values and promotes diversity within his/her organization
  • Ability to make difficult or unpopular decisions

*This is a summary guideline, actual performance measures may vary by individual.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's Degree or 5 years relevant sales experience
  • Sales Insurance License Maintained by Law
  • 5+ years of proficiency in Microsoft suite to include, word, excel, PowerPoint
  • Willingness to travel 
  • Must maintains valid driver's license
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • 5+ years people management experience
  • 5+ years working with brokers/consultants
  • 5+ years of experience meeting sales goals/targets
  • 5+ years of experience using data analysis to drive change

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm) 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now