09/26/2022

Liability Non-Injury Telephone Claims Representative Trainee, I, II, Sr

  • National General Insurance
  • Ontario, CA, United States

Job Description

Job Summary:

The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.



Key Responsibilities:

  • Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
  • Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
  • Partners to determine subrogation or fraud potential and how to handle
  • Applies a basic understanding of systems and technology used within the company
  • Identifies customer needs and works to meet those needs using appropriate customer service skills
  • Begins recognizing and identifying body parts of a vehicle and other potential property damage

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

  • Bachelor's degree preferred or equivalent experience
  • 0-2 years of related experience

Certificates, Licenses, Registrations

  • Ability to obtain and maintain adjuster licenses as required

Functional Skills

  • Customer service orientation
  • Effective verbal and written communication skills
  • Time management skills from a global case management and pending perspective (vs. transactional)
  • Problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
  • Proficient in Word and Outlook

#LI-EA1


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