Claims Specialist I - Auto Injury Adjuster (Hybrid)

  • Zurich Insurance Company Ltd.
  • Addison, TX, United States

Job Description

The Auto Claims Specialist, with moderate direction, handles single and multi-party commercial line auto injury and property damage claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer- centric claims service. 


At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.  The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: 

  • Atlanta, GA
  • Rancho Cordova, CA
  • Addison, TX
  • Schaumburg, IL
  • Rocky Hill, CT
  • Parsippany, NJ,
  • Overland Park, KS,
  • Omaha, NB
  • Walnut Creek, CA
  • Woodland Hills, CA
  • Owings Mills, MD
  • Maitland, FL  
  • Philadelphia, PA


Additional responsibilities will include:

  • Documenting claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claims
  • Exercising judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence
  • Exercising judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage
  • Working to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate
  • Establishing timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims
  • Assessing damages by calculating applicable damages or range of damages allowed by law
  • Negotiating settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits
  • Ensuring customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts
  • Ensuring legal compliance by following state and federal laws and regulations and internal control requirements
  • Referring claims to subrogation and fraud teams by identifying potential subrogation and fraud.
  • Responding to inter-company arbitrations through Arbitration Forums.

Basic Qualifications:

  • Juris Doctor and 1 or more years of experience in the Claims Handling or Insurance area
  • 1 or more years in the Claims Foundational Training Program
  • Bachelor’s Degree and 2 or more years of experience in the Claims Handling or Insurance area
  • Zurich Certified Insurance Apprentice including an Associate Degree with 2 or more years of experience in the Claims Handling or Insurance area
  • High School Diploma or Equivalent and 4 or more years of experience in the Claims Handling or Insurance area
  • Must obtain and maintain required adjuster license(s)
  • Customer service experience


Preferred Qualifications:

  • Analytical skills
  • Negotiation skills
  • Strong verbal and written communication skills
  • Experience collaborating across work groups
  • Organization skills and time management skills
  • Microsoft Office experience
  • Must have bodily injury experience 



As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Addison, AM - Schaumburg, AM - Atlanta, AM - Overland Park, AM - Parsippany, AM - Rancho Cordova, AM - Omaha, AM - Philadelphia, AM - Owings Mills, AM - Rocky Hill, AM - Maitland, AM - Woodland Hills, AM - Walnut Creek
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-MMI #LI-HYBRID 

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