Underwriting Services Specialist II- Operation Services

  • Zurich Insurance Company Ltd.
  • Schaumburg, IL, United States

Job Description


Zurich North America is currently hiring Underwriting Services Specialist II to join the Operations Services Department. As an Underwriting Services Specialist II you will support the Processing Services Producer Appointment & Licensing or the Policy Services team.  You will work closely with our Agents, Agencies, experienced Underwriters and Underwriting Associates to provide advanced processing support for moderately complex business transactions. This is a great opportunity to step into the field of Underwriting and grow your career!


This position is a hybrid of remote work and in office activity designed to meet the need of the selected candidate and Zurich North America. 


The candidate selected for this opportunity should be able to report to the North American office located in Schaumburg, IL.


 In this position you will be responsible for:


  • Accesses various systems to input data and compiles information and reports for internal and external customers.

  • Interacts with Zurich staff to obtain and provide necessary information in order to resolve issues and provide timely, accurate service to attract and retain profitable business.

  • May act as a subject matter expert and may train new technicians to the department.

  • Communicates directly with market facing roles to obtain information necessary to complete work. May act as subject matter expert/cross skill resource.

  • Processes all work within department standards and can articulate key compliance impacts (e. g. rate effective and form edition dates).

  • Enters or retrieves information and inputs non-routine entries and transactions.


 Basic Qualifications:


  • High School Diploma or Equivalent and 1 or more years of experience in Customer Service or Transactional Operations area


  • Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Clerical Support or Data Entry area


Preferred Qualifications:


  • Excellent customer service skills

  • Strong verbal and written communication skills

  • Detail oriented

  • Ability to produce a quality work product with detail and accuracy

  • Advanced data entry skills

  • Office/administrative skills

  • Experience working with quality and production measurements

  • Problem Solving Skills

  • Ability to prioritize

  • Ability to multi-task and adapt in a fast pace work environment


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or a negative COVID test result when applicable, to a third-party vendor. These protocols are continuously re-evaluated and the requirements may change at any time.
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Schaumburg
Remote Working: No
Schedule: Full Time
Linkedin Recruiter Tag: #LI-MM1 #LI-Hybrid 

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